Admissions Clerk

at  Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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Please note, shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.
The Healthcare Operations Department are looking to recruit a 12 month temporary Admissions Clerk within the Elective Admissions Team at the RAEI, Wigan, working 37.5hrs.
The service operates Monday - Friday 7.30 am and 6 pm on a rota basis. You would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to adapt quickly to change and altering work patterns.
You must have experience of working in a busy, customer focused administration / office setting and experience of using IT systems in the workplace.
Must be educated to GSCE level or equivalent level / experience.
This vacancy is open to all internal and external candidates. NHS Employees should ideally secure their manager’s agreement for a secondment arrangement ideally prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed term basis for 12 months and is to provide temporary cover due to a department restructure. Whilst this post is advertised on an acting / secondment basis there is the potential that this post may become permanent in the future.
The main duties of the role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service and to maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.
It is important that you have first class customer service skills along with a professional telephone manner. You must also have good keyboard skills and knowledge of general office systems and protocols in a customer related environment. Will be covering various admin and clerical duties in line with service demands.
Choose Well – Choose WWL
Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
The main function of this role is
To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules
Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.
To receive patients attending for elective admission or pre operative assessment, ensuring that all patient demographic details are updated both on PAS and in the casenotes
Assist members of the clinical staff with any queries concerning administrative processes
To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
Deal with enquiries from patients, GP’s and other disciplines of staff regarding bookings.
Liaise with the consultant staff and medical secretaries regarding arranging urgent admissions and /or outpatient appointments
Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly.
Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.
To locate and prepare casenotes for patients attending for elective admission and pre operative assessment and be responsible for the recording on PAS of all patient outcomes within agreed deadlines where appropriate
To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines
To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording.
To resolve queries and redirect enquiries by utilising the knowledge and implementation of the ‘Booking Methodology’ and ‘Waiting Time’ targets
To undertake general clerical tasks as appropriate e.g. filing, photocopying
Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes.
Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards in a timely and accurate manner in accordance with Trust and National targets and guidelines
Deal with the cancellation of clinics / theatre sessions and rebooking of patients in accordance with instructions and guidelines
Maintain the accuracy of IP/OP Waiting Lists by ongoing validation ensuring compliance with access times and targets
Demonstrate effective communication using the spoken and written word to influence the outcome
Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English
Receive and process all messages in accordance with instructions
Utilise the Trust’s IT resources appropriately in line with the policies and procedures
Maintain accurate, timely and legible written and electronic record

Please refer the Job description for details