Admissions Coorindator/Front Desk (Columbus, Indiana)

at  Ascension Recovery Services

ENSURE A SMOOTH ADMISSION EXPERIENCE!

Are you passionate about helping individuals on their recovery journey? Join our team as an Admissions Coordinator/Front Desk and play a critical role in ensuring clients and their families experience a seamless, welcoming, and supportive process from inquiry to admission.

ABOUT US:

Ascension Recovery Services is dedicated to assisting individuals in overcoming substance use disorders and related mental health challenges. We are committed to providing exceptional care in a supportive, client-focused environment.

WHY YOU SHOULD JOIN US:

• Meaningful Work: Help clients and their families navigate the admission process and take their first steps towards recovery.
• Collaborative Team: Work closely with our leadership and clinical teams to ensure admissions are clinically appropriate and clients receive the support they need.
• Growth Opportunities: Advance your career in a rewarding role while contributing to a positive impact on individuals seeking treatment.

EDUCATION, EXPERIENCE, SKILLS:

• Bachelor’s degree in social services, management, healthcare, or a related discipline preferred.
• Peer Recovery Coach Certification preferred.
• 2+ years of experience in a behavioral health/SUD setting strongly preferred.
• Knowledge of substance use disorders and the recovery process strongly preferred.
• 2+ years of experience in admissions or case management preferred.
• Must have or, within 30 days of hire, be able to obtain current First Aid and CPR certification.

WORK CONDITIONS AND PHYSICAL REQUIREMENTS:

• Work Setting: Indoors, environmentally controlled.
• Body Positioning: Frequent sitting and standing, repetitive motions, and use of hands to handle or control objects, tools, or controls. Must be able to lift or move up to 10 lbs regularly and up to 50 lbs occasionally.
• Communication: Regular interaction via electronic mail, in-person discussions, public speaking, telephone, and video.

• Conduct initial in-person or telephone screenings of potential clients and referents to determine eligibility for admission.
• Enter assessment and admissions data into the EMR, CRM, and other electronic systems.
• Handle phone inquiries and provide effective information about the treatment program.
• Guide clients and families through the decision-making process, helping them prepare for admission and understand what to expect.
• Efficiently complete the admission process, ensuring clients are fully aware of their rights, responsibilities, and the nature of consents and releases being signed.
• Verify insurance coverage, identify financial guarantors, and arrange payment plans.
• Maintain communication with referral sources and document interactions.
• Coordinate with Business Development staff to expedite referrals to the facility.
• Provide referrals for individuals who do not meet program criteria.
• Conduct tours of the facility for prospective clients and their families.
• Coordinate the timely retrieval of outside medical records.
• Represent the program to referral sources, potential clients, and outside agencies in a professional and courteous manner.
• Serve as a liaison between the clinical/medical/housing teams and families, coordinating transportation/travel services and organizing admission procedures with other mental health facilities.
• Compile and track relevant admissions data and statistics.
• Adhere to DCF, State, and Federal regulations, as well as accrediting agency requirements.
• Be available for on-call duties in the evenings and on weekends via telephone, if applicable.
• Perform other duties as assigned.