Admissions Information Specialist - Part-time Temporary

at  Wake Technical Community College

POSITION DESCRIPTION

Serves as initial contact for prospective students through multiple platforms to answer inquires and discuss admissions procedures and educational opportunities.

KNOWLEDGE, SKILLS & ABILITIES:

Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies
Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement
Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks
Demonstrates excellent customer service skills
Excellent written and verbal communication skills
Intermediate skills with MS Office products

REQUIREMENTS:

High School diploma
Two years customer service experience

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Provides enrollment information to students, clarifies initial educational goals, and facilitates student enrollment in the college including processing of transcripts in person
• Informs students of available support programs and services and responds to electronic and telephone inquiries regarding academic programs, registration, and general information
• Reviews admissions applications and educational documents for completeness and accuracy and assesses admissions placement through multiple measures set by the colleg

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Provides enrollment information to students, clarifies initial educational goals, and facilitates student enrollment in the college including processing of transcripts in person
• Informs students of available support programs and services and responds to electronic and telephone inquiries regarding academic programs, registration, and general information
• Reviews admissions applications and educational documents for completeness and accuracy and assesses admissions placement through multiple measures set by the college

Participates in college-wide and service area activities and events that promote the growth of the college as well as staff professional development activities
Participates in professional development activities
Assists in Recruitment and Outreach activities and supports Admission area managers with projects as needed