Admissions Officer

at  Durham College

ABOUT DURHAM COLLEGE:

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.
A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.
Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor’s degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.
A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.
DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

QUALIFICATIONS:

• A minimum of a three-year advanced diploma/degree in Business, Business Administration, or related field.
• Minimum of three years’ experience in an educational institution, specific experience with admissions is an asset.
• Broad knowledge of College academic programs, structure, and admissions.
• Demonstrated ability to handle projects with short deadlines that require precise calculations and analysis
• Strong computer skills - specific experience with common software packages/applications (Microsoft Word, Excel, listservs, Access, PowerPoint), and the ability to keep up with and adapt to changing technology.
• Knowledge of the Banner software program or other student information system an asset
• Tact, integrity, diplomacy and ability to maintain confidentiality.
• Well-developed problem solving, decision making and leadership skills.
• Must be self-directed, motivated with strong organizational & time management skills.
• The ability to work well both independently and as part of a team.
• Practical work experience working in a customer service environment with a variety of clients from varying social, academic, economic and cultural backgrounds.
  Required Skills
  Payband: H; Starting Rate: $36.29; Four Year Rate: $42.13
  Required Experience
  Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm; one evening shift)

DUTIES AND RESPONSIBILITIES:

Reporting to the Director, Admission Services the Admissions Officer supports the achievement of the institution’s recruitment and enrolment plan as defined by Durham College’s SEM framework for the domestic student population. Data analysis and managing admission statistics related to applications, payment, and student enrolment as it relates to establishing and achieving conversion rates is a key aspect of the role.
The role of the Admissions Officer is to oversee and maintain a high standard of applicant selection by adhering to established admission requirements for a cluster of assigned programs. The incumbent is expected to be the subject matter expert for these programs and as such, complex or non-routine, issues are referred to the Admissions Officer. The incumbent is obliged to adjudicate applications and admission records in a consistent and equitable manner, including managing the ranking and selection process for competitive programs. The incumbent plays a key role in ensuring that conversion strategies are implemented and critical deadlines are met and maintains up-to-date knowledge of admission policies in order to ensure accuracy and transparency of the admission process. The Admissions Officer oversees program seats and requirements and advises applicants about the admission and selection process, admission decisions and alternate options, specific to the applicant need, when the applicant does not successfully gain admission to a program.
The incumbent must liaise with internal and external stakeholders and maintain expert knowledge of the programs and services of the college in order to provide outstanding service. The incumbent provides support to the recruitment team and frontline CSRs and plays a critical role at recruitment and conversion events by ensuring the dissemination of information and guidance to convert applicants to students.

The incumbent evaluates documentation needed for admission purposes. This includes:

• High school transcripts and equivalencies (e.g. GED)
• Post-secondary transcripts
• International documents and credential assessments reports
• Out of province documents
• Mature student test result

The incumbent plays an active role in annual system set-up related to the new admissions cycle and regular system releases. Duties may include:

• User acceptance testing and validates existing processes in each new academic cycle and new processes when system enhancements are released.
• Ensures eligibility is accurate and that admission requirements are updated as needed/or on a cyclic basis.
• Identifies potential opportunities for improvement of business processes. If these require changes to the systems, the incumbent may support the process of defining business requirements and testing changes or enhancements.
• Acts as a front-line functional resource for investigating and trouble-shooting applicant records, the incumbent may liaise with OCAS or the Office of the Registrar Systems team when errors occur, and escalates issues to the Admissions Coordinator, Admission Services Director and/or Systems team for further investigation