Admissions Representative

at  Metalworks Institute

Located near Square One in Mississauga, Metalworks Institute is Canada’s largest and most comprehensive applied arts music school. Amongst many accolades, we’ve been recognized twice by our peers in the Canadian music industry as Canadian Music School of the Year. Our biggest point of pride though is the success of our alumni - whether on-stage or behind-the-scenes, our alumni are making their mark on the Canadian and global music industry!
Metalworks Institute is the educational branch of Metalworks, we are a sister company to the world-famous Metalworks Studios (recording studio) and Metalworks Production Group (live event production) and emerging tech start-up SoundsUnite (app-based music education). Metalworks has been a pillar of the Canadian music scene for almost 50 years.
Metalworks Institute offers 12 Diploma and Advanced Diploma Programs across four streams of education: Music Performance, Recorded Music, Live Music, and Music Business. Students can elect to study on campus, online, or a combination of both. We offer various pathways and partnerships with other Canadian post-secondary institutions including Laurier and Yorkville. As a Domestic Admissions Counsellor, you will engage meaningfully with prospective students in person, by telephone. over video chat, email, and/or text. Admissions Counsellors manage the engagement process as students become aware of Metalworks Institute and through their journey determining whether their personal and professional ambitions align with our program offerings.
Specific credentials or seniority are not as important to the role as a demonstrated ability to help students choose their academic paths as well as a love for music. Some knowledge of post-secondary education, the music industry, and audio production are nice to have, but not deal-breakers. The Admissions Counsellor needs to be creative and willing to adapt to shifting priorities during the natural cadence of the recruitment cycle. Admissions Counsellors work on-site at Metalworks Institute and host a monthly open house.

At the core of the role, the Domestic Admissions Counsellor will help with:

• Responding to new prospect inquiries in a timely and professional manner
• Conducting regular and timely follow-up activities for lead inquiries
• Assisting newly admitted students throughout the registration process
• Addressing student concerns to ensure that all students are aware of their options and financial/academic obligations within their program of choice
• Pro-actively pursuing student contacts to understand their concerns and desires, utilizing any combination of telephone, email, video and in-person appointments
• Maintaining up-to-date record keeping for all assigned prospect

Skills/Competencies/Dispositions we’re looking for in a candidate:

• Minimum 2 years of relevant work experience in student recruitment, customer service, educational sales, or a comparable setting with demonstrable success
• A passion for helping people find their professional path in life
• Self-motivated, ethical, and dependable with exceptional people skills, strong communication skills (speaking and writing), dynamic presentation skills and be committed to providing high levels of customer service.
• Ability to explain program details, including course information, tuition, attendance requirements, job opportunities, prerequisites, and more
• Explaining funding options to prospective learners
• Ability to maintain discretion and confidentiality
• Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task and adjust to changing workloads and deadlines
• Ability to write routine reports and correspondence
• Ability to present information effectively to small or large groups and respond to questions from the general public
• Proficient with Microsoft Office 365
• Ability to work evenings/weekends as required

Compensation is based on the candidates skill set, experience, and achieving desired outcomes. It will include a base pay plus bonus and commission for OTE or above.
Please include a brief cover letter letting us know why you think you’re the right candidate for this role - why do you want to work with students in the post-secondary education space? What artists/genres are you listening to?
We appreciate all applications, however, only those selected for an interview will be contacted. We generally use Microsoft’s Bookings platform to conduct first meetings and then schedule an in-person follow-up with candidates who are aligned with our organizational goals.
Job Types: Full-time, Permanent
Pay: $45,000.00-$100,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Responding to new prospect inquiries in a timely and professional manner
• Conducting regular and timely follow-up activities for lead inquiries
• Assisting newly admitted students throughout the registration process
• Addressing student concerns to ensure that all students are aware of their options and financial/academic obligations within their program of choice
• Pro-actively pursuing student contacts to understand their concerns and desires, utilizing any combination of telephone, email, video and in-person appointments
• Maintaining up-to-date record keeping for all assigned prospec