Admissions Scheduler

at  Lewisham and Greenwich NHS Trust

This is an exciting time to join a growing department. The role of the Scheduler requires you to cover all specialties and to provide support to other areas during times of annual leave or other absences. Duties will include contacting patients to arrange admission for surgery, booking patients into the hospital database, checking confidential information, liaising with patients medical staff, nursing and theatre staff face to face and over the phone, data entry and hospital notes management.
The successful candidate must have up-to-date keyboard skills, experience of dealing with members of the public and recent clerical experience. A proven ability to be flexible in responding to changing situations is essential. In return, we can offer on the job training, the option to join the NHS pension scheme and if you choose the starting blocks for a career in the NHS.
The post holder will be accountable to the Surgery Service Managers. They will provide an efficient admission service for all adult patients within the Division and lead on developments in the way elective admissions are organised. They should be able to identify any shortfall in the provision of elective slots and put forward suggestions for improving the patient access system and ensure that elective surgery access targets within the Division of Theatres and Surgery are met. The post holder will be booking the elective patients within the National 18 week target and Cancer targets.
This is a challenging role and if you think that you are the right person we would like to hear from you.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
Co-ordinating and responsibility for patients on the waiting list for elective surgery within their designated specialty.
Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients and relatives.
Schedule elective admission, contacting patient offering them admission dates and agree with them the date of admission.
To use the 18 week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT.
To liaise with clinicians to ensure effective organisation and scheduling of theatre lists.
To attend weekly PTL meetings with Service Manager ensuring theatre lists are booked to maximum capacity. This will involve proactively looking to fill late cancellations in order to maximise capacity and activity.
To assist the Admissions Supervisor in monitoring and recording Surgeon annual leave and arranging cover where appropriate, ensuring relevant escalation to Service Manager in line with local leave booking policy where appropriate.
Maintain a good understanding of the Trusts Access Policy and ensure that booking processes remain in line with the policy.
To be responsible for anticipating potential breaches and escalating in good time to the Service Manager. This involves working with the Service Manager/Assistant Service Manager proactively to seek solutions to anticipate and avoid breaches.
Be proactive in escalating where capacity limitations threaten target compliance and contribute to seeking ways to increase capacity.
To undertake regular validation of waiting list.
Make appointments for patients pre-assessment for surgery, in-line with the particular patients’ needs, or as directed by medical/clinical staff guidance

Please refer the Job description for details