ADMISSIONS SCHEDULING AND PROCESSING ASSISTANT X3

at  Buckinghamshire New University

SALARY - £25,433 - £28,081

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as we invest significantly in estate developments and welcome Jay Blades MBE as our inaugural Chancellor.
Sitting at the heart of the applicant journey, the admissions team aims to provide a first class customer experience to those seeking to become a BNU Student and to de-mystify the application process. Acting as a primary point of contact for applicants, this role will be essential in guiding students through from enquiry to enrolment.
All applications are to be made on-line. The University operates an anonymised shortlisting process and therefore any uploaded CV’s or supporting documents must not include your name and personal details. Please ensure the application form is filled out in full.

JOB DESCRIPTION

Job Title: Admissions Scheduling and Processing Assistant
Faculty/Directorate: Marketing & Student Recruitment
Grade: D
Location: High Wycombe
Hours: 37
Responsible to: International Admissions Manager

KNOWLEDGE & EXPERIENCE

Delivering an excellent customer experience
A/I
Experience of administration in a busy office setting
A/I
Experience of having worked with processes, policies and regulations
A/I
Experience of working with CRM Systems/or similar
A/I
Experience of working independently and of dealing with conflicting demands and priorities
A/I
Understanding of entry criteria, UK qualifications and their equivalents
A/I
Good interpersonal and communication skills
Basic problem solving skills
A/I
Good organisation and planning skills
A/I
Excellent attention to detail
A
Ability to provide support to customers in an appropriate manner, using a range of skills including active listening skills, empathy, caring, etc
A/I
Ability to relay information about complex processes in simple terms
A/I
Ability to work well in a team
A/I
Good interpersonal and communication skills
A/I

SPECIAL REQUIREMENTS

Must be able to work cross campus between High Wycombe, Aylesbury and Uxbridge.
A
Willingness to occasionally work unsocial hours including evenings and weekends with notice
A
It will be necessary to schedule annual leave around key busy periods which generally arise during August/September
A

JOB PURPOSE:

The purpose of the post is to provide administrative support to the Admissions function to ensure a smooth flow through the applicant journey. The post holder will work primarily in High Wycombe, but with some need to work at agreed times at other sites. This role contributes to the successful delivery of the service provided by the Admissions department and the post holder should use their initiative to ensure the Applicant experience is a positive one.

MAIN DUTIES & RESPONSIBILITIES OF THE ROLE:

• Schedule and administer the University’s Applicant assessment and interview days
• Co-ordinate the collection, review and response to applicant portfolios
• Be the main point of contact for the return of interview and assessment outcomes
• Liaise with Applicants and Admissions Officers to gather supporting documentation to allow applicants to meet the conditions of their offer.
• To support the Admissions Officers in handling a variety of transactions. Transactions will include clarification of systems, processes and course information, and the delivery of direct services including, letter production, appointment bookings, and assistance with information about university visit opportunities.
• To manage and maintain course and intake information in UCAS and in the University’s own Admissions portal.
• To update and maintain applicant data across the University’s student record system and supplemental systems to ensure accuracy and consistency.
• To maintain and provide day-to-day management of the University Admissions Office’s CRM system.
• Coordinate and undertake the clerical and administrative work associated with an admissions and enquiries operation, including use of CRM or interium software to log and respond to all student enquires within defined service level agreements.
• Participate in the staffing of the Marketing and Student Recruitment enquiries service points, and deal with all queries relating to the University’s course portfolio, entry requirements and applicant processes.
• Provide information on the above using set guidelines, procedures and systems.
• Undertake any other responsibilities as required by the Admissions Team Leader or Directorate Senior management team.