Admissions & Secretary Supervisor - Band 4 Urology

at  Gloucestershire Hospitals NHS Foundation Trust

The postholder will supervise the provision of an efficient Urology admissions and secretarial team. The postholder is expected to manage a team of staff including secretaries, admission coordinators and administrative assistants. The role will ensure appropriate support to the department ensuring the right task is undertaken by the right resource along with appropriate training.
The postholder supports the Lead Coordinator and the general management team in the delivery of two week wait targets, 18 week waiting times and diagnostic targets for Urology. This will include administration support to enable provision of patient care. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians.
The postholder may be expected to cross-cover when required the Band 4 for Vascular and Breast.

Previous applicants need not apply

• The post reports to the Lead Coordinator
• The post holder will line manage/supervise the secretarial, admission and administrative staff and take the lead role in their training, education and development and for quality checking work outputs.
• Manage sickness absence to ensure effective staff utilisation, application of HR policies and procedures, taking first line disciplinary action, participating in the recruitment process and conducting annual staff appraisals.
• Provide first line management pursuit of harassment and/or bullying complaints on behalf of team members in relation to aggressive or abusive patients or colleagues.
• Take responsibility for maintaining data quality provided by the reception team and understand these revenue implications for the Trust.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Knowledge, Skills, Experience and Aptitude Required

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
• Substantial experience in a hospital or office environment.
• IT experience of Microsoft Office packages.
• IT capable to ensure proficient use of hospital computer systems.
• An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls.
• Proven organisational skills with the ability to prioritise workload and to work to deadlines.
• Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar.
• Good interpersonal skills for dealing with people, internal and external to the organisation.
• Ability to work flexibly within a team.
• Ability to work quickly and accurately.
• Ability to use own judgement and initiative as appropriate.
• Sound team building and leadership skills including the ability to train, guide, persuade, encourage and motivate, together with sensitivity and tact to deliver reprimands in a positive manner.
• Sound understanding of Human Resources policies to enable application of annual leave, sickness, disciplinary policy, probation and appraisals.

See Job Description attachment for the full job description details

Please refer the Job description for details