Admissions & Secretary Supervisor - Band 4 Urology

at  Gloucestershire Hospitals NHS Foundation Trust

Knowledge, Skills, Experience and Aptitude Required Educated to GCSE grade C or above (or equivalent) in literacy and numeracy. Substantial experience in a hospital or office environment. IT experience of Microsoft Office packages. IT capable to ensure proficient use of hospital computer systems.
An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls. Proven organisational skills with the ability to prioritise workload and to work to deadlines. Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar. Good interpersonal skills for dealing with people, internal and external to the organisation.
Ability to work flexibly within a team. Ability to work quickly and accurately. Ability to use own judgement and initiative as appropriate. Sound team building and leadership skills including the ability to train, guide, persuade, encourage and motivate, together with sensitivity and tact to deliver reprimands in a positive manner.
Sound understanding of Human Resources policies to enable application of annual leave, sickness, disciplinary policy, probation and appraisals. See Job Description attachment for the full job description details

Please refer the Job description for details