Admissions Specialist

at  Lincoln University

Job Title: Admissions Specialist
Classification: Professional
Division: Student Success
Department: Admissions
Reports to: Senior Admissions Specialist
FLSA: Salaried, Exempt

JOB SUMMARY:

Provides lead support in application process. Responsibilities include providing customer service to students, faculty and staff, informing management of support issues, backlogs, or errors. Provides training to new and continuing staff members on the process of application processing. Creates, maintains and organizes files and student records using an imaging system and University student system software. Must exhibit excellent customer service skills; be detail-oriented; possess the ability to handle multiple tasks; ability to work independently and as a team is preferred.

REQUIRED EDUCATION, KNOWLEDGE, SKILLS, ABILITIES:

Associate’s degree or equivalent from an accredited college or university;
One (1) years of admissions and/or customer service-related experience;
Strong verbal and written communication skills; capable of establishing a courteous and professional rapport through personal and distance communication tools;
Ability to interpret, adapt, and apply guidelines and procedures;
Ability to investigate and analyze information and draw conclusions;
Superior organizational skills with the ability to manage concurrent projects and demands. Capacity to work independently, as well as collaboratively;
The ability to work evenings and some weekends is required;
Ability to display keen attention to detail and produce desired results;
Proficiency using computers and related IT equipment, including, but not limited to: Microsoft Office Suite (Word, Excel, PowerPoint, Office365, and SharePoint); Acrobat Pro, Google Docs, Web browsers (Google Chrome, Internet Explorer, Mozilla Firefox);
Excellent human relations and administrative skills, especially the ability to manage sensitive information with decorum and confidentiality;
Preferred Education, Knowledge, Skills, Abilities:
Bachelor’s degree from an accredited college or university
Knowledge of Lincoln University Educational and Campus Programs
Knowledge of post-secondary admission procedures
Experience working with customer relations management system (Ellucian CRM Recruit)
Bilingual

Processes all incoming applications and accompanying transcripts, test scores and recommendation letters for all applicants (undergraduate, transfer, graduate, international)
Enters all application data from application CRM into systems database
Prepares and maintains student documentation during enrollment process
Monitors inquiries, files and databases efficiently and effectively to ensure that all tasks completely accurately and efficiently
Tracks and processes all incoming application fees and deposits
Serves as liaison to Admissions Officers, Enrollment Officers and other internal departments as appropriate
Serves as back-up coverage for the admissions reception front desk
Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.
Maintains communication by phone, email, and/or mail correspondence with prospective students through all stages of the recruitment and admission process in a courteous, transparent, efficient, and timely manner;
Utilizes CRM system to communicate with students, process admissions, prepare reports, or analyze data;
Assist with departmental activities as needed and participate in university-wide events;
Attend admissions meetings and participates in all college-wide programs
Perform other duties as assigned