Admissions Specialist

at  Montana State University

The Office of Admissions is responsible for the marketing, recruitment, and orientation of new undergraduate MSU students. The Office of Admissions is also responsible for upholding the Board of Regents and Montana University System admission requirements, policies, and procedures regarding applications for admission, residency, acceptance of transfer credits, and other enrollment-related issues.
The successful candidate must have a desire to become part of a successful and energetic recruitment program, be goal-oriented, be able to organize time, tasks and record-keeping systems and demonstrate strong interpersonal and communication skills.

REQUIRED QUALIFICATIONS – EXPERIENCE, EDUCATION, KNOWLEDGE & SKILLS

• High school graduate or G.E.D plus progressively responsible entry to mid-level administrative support and/or clerical experience in a customer service-oriented position or an equivalent combination of relevant education and experience.
• Demonstrated experience using personal computers and software, such as word processing, spreadsheets, electronic calendars, and email.
• Demonstrated excellent written communication and customer service skills, including effectiveness in small group discussions and one-on-one conversations.
• Demonstrated experience composing, formatting, and proofing grammar, punctuation, and spelling of business correspondence and general office materials as well as following established instructions and procedures with a high level of accuracy and attention to detail.
• Demonstrated competence in organizing and prioritizing workloads, functioning independently using good judgment, initiative, and discretion.
• Demonstrated competence using a large database, word processing, e-mail, and internet software and the ability to accurately and efficiently perform data entry with a high level of accuracy.

PREFERRED QUALIFICATIONS – EXPERIENCE, EDUCATION, KNOWLEDGE & SKILLS

• Experience with college/university student recruitment efforts.
• Experience with Banner or similar software package/relational database.
• Experience using Microsoft Office Suite and Excel programs.
• Knowledge of or experience with MSU Bozeman Policies and Procedures.

POSITION SPECIAL REQUIREMENTS/ADDITIONAL INFORMATION

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

DUTIES AND RESPONSIBILITIES

• Provide excellent customer service in managing walk-in, email and phone inquiries and serve as the first point of contact for prospective students and their families.
• Use strong communication and interpersonal skills to disseminate vital information regarding MSU’s admission procedures, recruitment events, and general campus knowledge accurately and efficiently over the phone, by email, and in person to a diverse population.
• Assist in the planning and facilitation of large-scale events serving up to 2,000 participants.
• Facilitate and oversee all program registration processes for Orientation, MSU Friday, State Days and more.
• Manage multiple projects concurrently while serving in a fast-paced, energetic environment.
• Develop and maintain positive relationships with a wide variety of campus offices.
• Collect, enter and maintain prospective student information in the MSU database (Banner) and Customer Relationship Management (CRM) technologies.
• Assist the Associate Director of Admissions – New Student Programs with special projects, as needed.