Admitting-Discharge Manager - 15615

at  University Medical Center of Southern Nevada

POSITION SUMMARY:

Oversees operation of the Admitting, Discharge, Referrals, Authorization, and Scheduling functions in PAS. Responsibilities include, but not limited to, managing Admitting/Discharge Supervisors, resolving insurance code problems, addressing patient complaints, establishing and monitoring policies and procedures, and quality assurance practices and reporting key performance indicators. Performs strategic planning and acts as a liaison with other departments.

EDUCATION/EXPERIENCE:

Equivalent to a Bachelor’s Degree in finance, accounting, business, or a closely related field and five (5) years Admitting-Discharge supervisory experience in a hospital and or physician office setting including scheduling and referral knowledge.
Professional level experience is defined as being employed in an FLSA exempt/salaried status position.

ADDITIONAL AND/OR PREFERRED POSITION REQUIREMENTS

• A minimum of 3 years’ Experience Managing and overseeing daily operations in a Call Center setting
• Detail oriented, analytical thinker with a strong confidence in problem resolution to achieve favorable results
• Able to evaluate performance with using key metrics (accuracy, call-waiting time, KPI, etc.)
• Maintains and improves Contact center operations effectiveness by monitoring performance, identifying and resolving problems to maximize productivity and customer satisfaction.
• Excellent understanding of current and new technology, software applications, phone and computer systems.
• Recruits, selects, hires, and trains new call center personnel and coach’s best customer service practices.
• Lead team meetings and give presentations to executives.
• Develop monthly, quarterly and annual Contact Center goals and action plans.
• Prepare work schedules to ensure sufficient coverage.
• Create personnel and supply budgets for approval.
• Knowledge of Population Health

KNOWLEDGE OF:

Office theories and principles; medical terminology; admitting policies and procedures; insurance plans and requirements; cash handling practices, policies, and procedures; basic coding principles; department and hospital safety practice and procedures; patient rights; age specific patient care practices; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

SKILL IN:

Scheduling and monitoring the work of staff; applying customer service techniques; resolving admitting and discharge problems and complaints; performing basic mathematical computations; inventorying and ordering supplies; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

Mobility to work in a typical office setting and use standard equipment, stamina to remain seated and maintain concentration for extended periods of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

Please refer the Job description for details