Admitting & Locating CSR - Locating - Information Management Group

at  Centre for Addiction and Mental Health

Job Description
Are you someone that provides exceptional customer service? Do you thrive under pressure with a strong sense of urgency? Do you love to follow procedures? Are you available to work day, evening, weekend, and statutory holiday shifts? If you said “yes” to all of the above, then keep reading and consider joining our team!”
The Information Management Group at the Centre for Addiction and Mental Health (CAMH) is currently seeking two (2) casual Customer Service Representative (CSR) for its Locating Department. As a member of the team you will provide quality support to CAMH clients/patients, visitors and staff, employing a high degree of customer service and timeliness. You will provide: efficient switchboard services utilizing computerized telephone and voice mail service; monitor all hospital emergency communications and alarms to relay emergency codes and dispatch proper teams to appropriate areas; and conduct quality audits of various systems and databases to improve and sustain the integrity of the data. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements. This position will primarily work weekend shifts but there may be opportunities for additional shifts during the week. This position operates out of the 1001 Queen Street Site.
Job Requirements
You must have Grade 12 education, or equivalent. Post-secondary education is an asset. Preference will be given to candidates with one (1) year or more of experience in a switchboard department. Other similar customer service experience will be considered. Experience in the healthcare industry or in a similar production/service environment is preferred. Experience operating electronic phone systems, PC-based phone systems, alarm panels/monitoring systems, fire panels, overhead paging systems and two-way radios is preferred. You possess excellent communication and interpersonal skills enabling you to effectively communicate with clients/patients, their families and other staff. You have a demonstrated ability multi-task and to maintain control during stressful situations. Effective decision-making, time management, attention to detail, organizational and problem solving skills are required. The ability to work with clients/patients and staff of diverse cultural and social backgrounds is necessary. Computer literacy in Microsoft Word, Excel, Internet Explorer and Outlook is required. Proficiency in database use, preferably registration and/or scheduling applications is an asset. The ability to quickly learn new software applications is also required. Upon hiring the candidate must be available for fifteen (15) contiguous days of training. Bilingualism (French/English) or proficiency in a second language would be an asset.

Please refer the Job description for details