Adoptions and Retail Operations – Supervisor of Pet Shop | Full Time

at  Winnipeg Humane Society

POSITION SUMMARY:

The Retail Operations Supervisor is responsible for promoting and selling retail items in the Pet
Shop at The Winnipeg Humane Society as well as managing the online store and all related
ecommerce. They will provide cashier services to WHS clients, re-stock and price inventory, and
oversee ordering of retail merchandise for the WHS Pet Shop. The Retail Operations Supervisor will
collect and review online orders, prepare online orders for pick-up and delivery, and monitor back-
end processes such as customer service, logistics, and payment. This position is expected to
foster a high standard of client service, frequently communicating and working with Society staff,
management, volunteers, suppliers, and vendors.

WHO WE ARE:

• One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.

• An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.

• A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.

• One of the largest and more recognized animal shelter and welfare organizations in Canada.

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• Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

ACCOUNTABILITIES

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Directly accountable to the Manager Adoptions and Retail Operations.

EDUCATION & EXPERIENCE

• The following are considered assets for this role:
• 2+ years successful experience in a retail supervisor position including purchasing,

merchandising, sales, inventory management, and promotion

• 2+ years of retail ecommerce operations experience
• 1+ year of professional grooming salon experience as a receptionist, groomer, or

bather/grooming assistant

• Prior successful experience supervising retail employees
• Experience cash handling and balancing record

The following qualifications are desired and would be considered assets:

• Demonstrated experience in front-end and back-end operations for retail ecommerce
• Experience with market & customer analysis as well as ecommerce best practices
• Demonstrated experience in online sales strategy
• Previous experience using various platforms to conduct digital sales
• Previous experience working with volunteers
• Access to a vehicle preferred

KNOWLEDGE & SKILLS

• Excellent customer service skills a must; positive, pleasant attitude and good

interpersonal skills.

• Excellent communication skills, both oral and written.
• Good organizational skills with attention to detail.
• Ability to learn quickly and willingness to vaccinate, microchip, and perform various

treatment techniques once trained.

• Ability to operate computers without assistance.
• Being knowledgeable and supportive of WHS programs

Excellent ability to articulate and communicate with clients, with proven problem-solving skills

• Ability to operate computerized cash register system
• Knowledge of pet products
• Ability to haul and carry display fixtures and boxes of merchandise
• Strong organizational skills with attention to detail
• Ability to work well with others, or independently
• Effective leadership and motivational skills
• Strong decision-making ability, using good judgement

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• Ability to adapt and adjust as necessary with the understanding that shifts may need to

be filled on short notice

• Able to work efficiently and meet deadlines
• Demonstrate and maintain professionalism in all aspects of work
• Comfortable and confident with public speaking and social media videos

• Develop knowledge about other services provided by the Society and find opportunities to

match available services to interested clients

• Handle cash and cash balancing
• Provide direct and constructive feedback to staff in a timely, respectful manner
• Deliver feedback to Manager Adoptions and Retail Operations regarding staff and service

issues

• Delegate duties to staff to ensure smooth delivery of all services
• Work with other staff and volunteers as required
• Processing retail sales and other transactions on computerized cash register
• Receive, inventory, code, and price retail products
• Open or close of Pet Shop as part of daily routine
• Stock shelves and participate in general upkeep of the Pet Shop
• Daily monitoring of order management including returns, inventory issues, payment issues

etc.

• Support back-end payment operations
• Ensure packaging inserts and shipping processes run smoothly
• Update retail site as required
• Order inventory in Manager Adoptions and Retail Operations absence
• Move merchandise and fixtures from storage areas to the Pet Shop, unloading deliveries as

requested

• Pricing, coding, and packing retail inventory for display
• Set up and take down retail displays for special events as required, including transporting

of fixtures and merchandise in WHS vehicle

• Greet clients promptly and courteously and determine their service requirements
• Resolve customer inquiries in a timely manner
• Offer exemplary customer service and coach and mentor staff on customer service

expectations

• Any and all administrative retail duties assigned by Manager Adoptions and Retail

Operations which may include creating and entering new inventory codes into computer

system

• Training of retail and adoptions staff as required
• Social media content creation and daily updates/maintenance of WHS Pet Shop social

media channels

• Participate in social media content creation with the Communications department
• Other duties as reasonably assigned