Adoptions Manager

at  TiliaHomes

ABOUT US

We are Tilia Homes.
An ambitious, customer focused housebuilder that puts people and the planet at the heart of everything we do.
With a passion for placemaking and building high quality homes that help homeowners make a lifetime of memories, we’re looking for talented, hardworking, and enthusiastic individuals who think like us and want to join our dedicated team.
We pride ourselves on being an inclusive and diverse employer of choice. From new starters and those looking to embrace a new challenge, to those who know the industry like the back of their hand, we take pride in building careers, not just communities.
We are looking for people to join our team who have:
Customer focus where every decision made revolves around delighting our customers.
Passion for building making the approach to each project with unwavering enthusiasm.
An understanding our environmental footprint by incorporating eco-friendly practice and materials into our communities to support sustainability.
We create lasting communities with a sense of belonging and legacy for generations to come.
We believe in better we are committed to delivering homes that are the definition of excellence.

We have an exciting opportunity for an Adoptions Manager to join a friendly team working from our Western region based at our office in Exeter on a permanent basis, covering both our Western and Central Region. The purpose of the role will include;

• To liaise with and advise departments on Adoption and finishing works issues, interface matters and to co-ordinate information flow;
• To co-ordinate with the internal Technical department, Consultants, Statutory Authorities, Contractors, Bond providers and Solicitors to ensure the timely receipt of Maintenance and Adoption Certificates including the management of associated Bond reductions and cancellations to an agreed program;
• The ability to negotiate with and manage the requirements and expectations of Local and Statutory Authority Engineers, Inspectors and Representatives for all sites;
• The ability to recognise potential problems and solve them in a speedy, efficient and cost effective manner whilst ensuring the Company procedures are followed and adhered to;
• Provide detailed inspection briefs and relevant site information / records to allow for the timely provision of budgets / quotations from subcontractors / suppliers for associated elements of works with support from the Commercial department in assessing costs and raising orders;
• To keep a detailed record of payments and ensure the Adoption forecast is updated monthly in line with expenditure and site changes / requirements. Advise on overall costs to complete the development in respect of finishing works, Maintenance works through to Adoption. Work with the Finance team to produce and maintain accurate budgets / forecasts;
• Collate information for inclusion in the Health and Safety Plan as required;
• Co-ordinate pre-start meetings with remedial works contractors and agree site start dates in conjunction with the Construction team in accordance with agreed programme;
• Assist the Construction team with timely and pro-active approaches to finishing works, gain the Maintenance certification and apply for Adoption certificates, Bond reductions & cancellations to meet the program dates;
• Prepare and keep updated programmes with maintenance and adoption target dates for the benefit of the finance and technical department;
• Provide the administrative support / back up and assistance to the Adoptions Engineer, chase requests for certification and bond reductions;
• Attend site meetings, inspections and internal meetings / reviews as required;
• Manage the workload of field-based Adoptions Engineer and Site Engineer;
• Answer customer care enquiries in a positive, pro-active, polite and timely manner;
• Providing advice, correspondence and evidence to support the company when receiving claims associated with completed works;
• Completion of outstanding Section Agreements and Technical Approvals where necessary;
• Assist with the timely delivery and handover of private works to Management Companies;
• Annual review of ongoing subcontractor works, provisions and orders;
• To manage, advise and assist the Land team with the residual land portfolio.