Adult Complex Care Case Manager

at  Catulpa Community Support Services

QUALIFICATIONS

• Education and Experience:
• Post-secondary degree at a university level in one of the social or behavioural disciplines with directly related experience (1 to 2 years) OR a community college diploma in one of the social or behavioural disciplines and directly related experience (2 to 3 years) working with individuals with developmental challenges in a community services environment
• Knowledge and Skill Level:
• Knowledge of developmental theory
• Knowledge of family systems theory and an understanding of the family development and functioning
• Ability to develop trusting, co-operative relationships with clients, families, service providers, and other stakeholders
• Excellent communication and negotiation skills, as well as judgement and ability to manage information
• Knowledge of community resources for youth and adults with special needs, and relevant legislation
• Ability to support self-advocacy and empowerment for families
• Sensitivity, understanding, and ability to work with a variety of value systems, beliefs, and cultures
• Working knowledge of word processing and data entry
• Capacity to work independently
• Aware of health and safety rules and regulations
• A working knowledge of the French language is beneficial

PURPOSE OF POSITION:

This is a specialized case management function that provides for:

• Implementation of the MCCSS funded service plan for adults who reside in a residential setting on a fee for service basis, or reside in their own or their family home and purchase the services they require to meet their needs
• Ongoing evaluation to ensure that the plan continues to be relevant and, in the individual’s best interest
• Accountability that funds are being spent appropriately
• Referral to and support to access a range of required services

STATEMENT OF MAJOR RESPONSIBILITIES

• To assist with the development, implementation, and monitoring of the approved integrated service plan. In so doing, the case manager:
• Meets with all relevant parties (including the individual, family, community providers) to ensure that everyone is in agreement with the plan and to gather information and begin to plan for implementation
• Researches the availability and suitability of residential placement resources if these are specified in the plan
• Researches the availability and suitability of in-home or in-community resources if these are specified in the plan
• Develops a budget for implementation of the plan
• Works with the family and community and/or residential resources to plan or the transition
• Works to ensure that all aspects of the plan are implemented as intended and in as seamless a manner as possible
• To ensure that the plan meets (and continues over time to meet) the needs of the individual and
  where appropriate, the family.

The Case Manager:

• Formulates a current understanding of the individual’s needs, respecting values, preferences, beliefs, heritage, and identity on an ongoing basis
• Arranges for and/or facilitates the provision of specialized assessments as needed
• Participates in the development and monitoring of the plan of care in residential settings in accordance with legislative requirements
• Refers and assists in accessing required services
• Provides social advocacy support
• Monitors delivery of contracted services identified in the plan qualitatively and monetarily
• Evaluates the plan to ensure ongoing appropriateness to meet individuals
• Initiates planning for significant transitions and works to make these transitions as seamless as possible
• To maintain an organized and accurate paper/electronic clinical record that demonstrates the provision of services, establishes accountability, and enables the evaluation of service quality for all persons served that includes:
• Recording and reporting client information necessary for effective case management and preparing progress reports
• Collecting and reporting service delivery data as required
• Adhering to all agency standards and guidelines and procedures
• To promote the agency through presentations, literature, and inter-agency functions
• To attend and participate in supervision, team meetings, and performance appraisal
• To participate in professional development in consultation with manager and demonstrates initiative in learning and developing new techniques of service delivery.
• To practice effective with co-workers, consulting and sharing resource information and providing case coverage as required
• To participate in committee, work internally or externally as assigned
• To adhere to all agency standards and guidelines and procedures including health and safety
• To perform other duties as may be assigned by the manager that are consistent with the incumbent’s position.