Adult Weight Management Service Administrator

at  Northumbria Healthcare NHCT Northumbria Healthcare NHS Foundation Trust

We are looking for an organised individual, who has excellent interpersonal and communication skills to join our admin team within the Adult Weight Management Service. This is an exciting opportunity to be part of a friendly and innovative service that prides itself on high quality care and positive patient and staff experience.
This role is Part time 32 hours per week Monday to Friday.
The main duties of this role involve co-ordinating the administration of the specialist weight management service. Handling calls and answering queries from patients, carers and referrers. Receiving referrals, booking appointments and group programmes. Supporting the multi disciplinary team by preparing the appropriate resources required for groups and appointments. The service uses SystmOne, for the electronic patient record. Training and support will be provided if needed.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
To co-ordinate the Adult Weight Management referral systems in North Tyneside, including the day to day administration of receiving and registering referrals, booking appointments and group programmes, using SystmOne, electronic patient record.
To deal with queries from referrals and General Practice.
To contact individuals by letter, telephone, or email to provide service information, confirm individuals are ready to embark on a lifestyle change, negotiating and arranging appropriate appointments, following up non attendees by phone and/ or letter.
To prepare the appropriate resources for appointments and groups.
To undertake the day to day information collection, collation and dissemination processes as required for individual and service monitoring.
Resource management – ordering of supplies and equipment

Please refer the Job description for details