Advanced Customer Journey Expert at Digital Business Banking Channels – Vintage

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Advanced Customer Journey Expert at Digital Business Banking Channels – Vintage
Digital Business Channels
50% work from home

A day in the life of an advanced Customer Journey Expert @ Digital Business Banking Channels

• Ensure an excellent experience for our Business customers and CLT : analyse the behaviour of our customers in all business segments on our digital channels, and ensure the best possible digital experience for them and the supporting CLT teams.
• Refine the requirements received from other teams and translate & document them in “to-be” customer journey solutions, testing plan and content management.
• Work in an Agile way : you support one or several squads in the orchestration and testing of the work to deliver the features/journeys defined in the roadmap. You perform integration and user acceptance testing on the features coordinated or delivered by your squad.
• Monitor performance and reliability of your journeys, you participate to the resolution of incidents and ensure that the risk is under control (following ING’s Risk framework)
• You help prepare the QBR for your squad, in collaboration with your PO and Product Lead.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You are proactive: you can take initiatives and work autonomously.
• You have strong analytical and testing skills to interpret data, understand legacy and target application architecture, uncover edge cases, and perform exhaustive testing on them.
• You can drill down on technical solutions supporting customer journeys, give clear functional requirements to the team in charge of making the developments, and identify/setup related test data.
• You have minimum 4 years of professional experience working with IT, including at least 2 years in a Digital Channels related context. Appetence for tech topics and experience in a B2B environment is a pre-requisite, with affinity of the more complex business clients’ needs.
• You are flexible, adaptive and a quick learner: you are curious to discover the different aspects of digital business banking and are willing to work in different squads.

As an advanced Customer Journey Expert at Digital Business Banking Channels, you will have the opportunity to:

• Contribute to the execution of the DBB Channels delivery roadmap and contribute to promote its reputation for delivery excellence.
• Realize your ambitions via personal growth & challenging work.
• Create an informal, dynamic environment with innovative colleagues supporting your endeavours.

The team
You will be part of the Digital Business Banking Channels; our mission is to build “the digital Go to Place for our business clients to run & grow their business” our aspiration is to build the best-in-class Business Banking Channels in Belgium. We do this in close collaboration with Segments, Product tribes and our experienced delivery squads.
Our highest priority is to improve our current offering by ensuring highly available & reliable services and a best-in-class Customer experience

Please refer the Job description for details