Advanced Office Clerk

at  AAI

ADVANCED OFFICE CLERK

Langley AFB

AAI is actively recruiting an Advanced Office Clerk to perform at theAAI is actively recruiting an Advanced Office Clerk to perform at the 63rd Medical Group at Langley AFB operates one of the largest Air Force medical facilities in the Air Force, Joint Base Langley-Eustis Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 417,000 enrollees, including almost 10,500 active-duty members

• Place of Performance: The work to be performed under this contract will be at 63rd Medical Group in the Emergency Department.
• Operational Hours: The schedule days and hours are as follows: Duty days are Monday through Friday, excluding holidays, for 8 hours daily with the possibility of a rotating shift of 0700-1600 approximately 5-10 times per month
• Dress and Appearance: It is the expectation of the employees to dress in a business attire of a casual.

REQUIREMENTS:

• Education:High School diploma or General Educational Development (GED) equivalency. Basic medical terminology is required.
• Experience. At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
• Ability to communicate effectively, both orally and in writing.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems, and office automation systems, to perform a substantial range of medical record maintenance support.
• Work Environment/Physical Requirements. The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting, or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.
• Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
• Arrange and schedule medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointments and appropriate access to care timeframes during the allocation of standard appointment types.
• Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking appointments for patients. Make required updates.
• Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Call patients as needed to schedule, reschedule, and/or cancel appointments.

Promotes consult/referral specialty medical care within the MTF.

• Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
• Organizes and researches patient records, extracts needed information and reviews records for completeness, accuracy, and consistency within established guidelines.
• Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
• Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
• Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards.
• Retiree medical records in accordance with regulatory procedures and guideline.