Advisor - Customer Service (Reception)

at  Torus Group

Are you passionate about delivering outstanding customer service and making a difference in your community? At Torus, our Heartlands Reception Teams are the face of our organisation, serving as the first point of contact for customers across Warrington, Liverpool, and St Helens. We are dedicated to resolving customer queries across all communication channels, ensuring an exceptional customer experience every time.
We are looking for a dynamic, proactive, and customer-focused individual to join our Liverpool team as a Customer Hub Advisor. In this role, you’ll provide a high-quality, responsive service to customers, representing Torus with professionalism and care.

• Serve as the first point of contact for customers face-to-face, resolving queries promptly and escalating when necessary.
• Deliver accurate, professional information with the goal of ensuring a world-class customer experience.
• Build effective relationships with colleagues across the business, particularly within the Local Housing Teams.
• Support customers in navigating services offered by Torus, housing providers, councils, and other relevant organizations.