Advisor, Protected Disclosures

at  NZ Ombudsman

MŌ TE TARI O TE KAITIAKI MANA TANGATA – ABOUT THE OMBUDSMAN

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

MŌ TE TŪRANGA - ABOUT THE ROLE

The focus will be on receiving, responding to and managing requests for advice and disclosures. This includes correspondence with enquirers over the phone and by email, to ensure an accurate understanding of their concerns and advice that they seek, and the provision of timely written advice in response.
You will also support the Senior Advisors to effectively investigate disclosures of serious wrongdoing. This includes assistance with document review, support with interviews as required, and carriage of some investigations as required.
There are two roles available, both fixed term until December 2025.

To be successful in this role you will have:

• A relevant tertiary qualification, preferably in law or a related discipline.
• Demonstrated understanding of the role of the Ombudsmen in contemporary society.
• Demonstrated understanding and experience of the Ombudsmen’s jurisdiction and operating legislation.
• Demonstrated experience in drafting advice tailored to different stakeholder needs.
• Demonstrated experience in speaking with a variety of stakeholders, including stakeholders who may be distressed.
• In-depth understanding and experience of investigation practice and natural justice in a legal environment, in particular in relation to highly sensitive and confidential matters.
• Strong understanding of the context in which public and private sector organisations and NGOs operate, and the challenges they face.
• Understanding of Māori, disability and other cultural and human rights concepts, including the Treaty of Waitangi and equal employment opportunities
• Excellent communication skills alongside great interpersonal skills and analytical thinking