After Sales and SalesSupport Administrator

at  Schrder

Company Description
Imagine being part of a company that has been lighting up the world for over a century. At Schréder, we are not just global leaders in intelligent outdoor lighting; we are innovators in sustainability. With operations in over 70 countries, our impact is truly global.
We help cities transform street lighting into smart city ecosystems, reducing carbon footprints and energy consumption with LED technology and integrated control systems. Our commitment to environmental, economic, and social sustainability is unwavering.
Join us in our mission to push technological boundaries and empower communities worldwide by helping them manage their assets more effectively, reduce costs, and protect their identities and environments.
At Schréder, you’re not just joining a team. You are becoming part of a brighter and more sustainable future. Let’s light up the future together!
Job Description

As the After Sales and Sales Support Administrator, you will play a dual role in supporting pre-sales and post-sales functions. It is a diverse role where you will be required to:-

• Pre-sales: provide quality, cost-effective estimating of projects of varying sizes. You will be responsible for liaising with clients, procurement, sales and manufacturing to ensure customer enquiries are answered and customer orders are fulfilled.
• Post-sales: support customers with their luminaire after-sales enquiries. You will be responsible for logging quality issues reported by customers, working with the Aftersales Quality Representative to determine the reason for product failures and warranty status, and updating customers and coordinating the corrective actions associated with the warranty returns.

Both functions are pivotal in providing front-line support for Schreder Australia clients and customers. You will ensure that services comply with standards, quality, and efficiency, while also identifying opportunities to improve performance and enhance the customer experience. The role is critical to building the end-to-end customer experience and driving the long-term success of the business.

QUALIFICATIONS

• Qualifications in computer systems or evidence of prior learning
• Eligibility to work in Australia with no restrictions
• Experience in a commercial customer-facing support role:Generating sales proposalsManaging customer orders through to delivery

SKILLS & KNOWLEDGE

• Strong communication skills, both verbal and written
• Experience in working in a dynamic sales / commercial environment
• Ability to manage varied tasks and learn new processes quickly
• Strong problem-solving abilities and a customer-focused mindset
• Excellent organisational skills and time management ability to prioritise a busy workload
• CRM/Workfront maintenance for every job interaction
• Strong self-motivation and reliability
• Excellent Communication - verbal and written with the ability to work with people at all levels.
• Highly organised with the ability to prioritise a busy workload
• Ability to develop and maintain excellent relationships with both customers and internal/external stakeholders to ensure a collaborative approach that delivers positive and sustainable results.

As the After Sales and Sales Support Administrator, you will play a dual role in supporting pre-sales and post-sales functions. It is a diverse role where you will be required to:-

• Pre-sales: provide quality, cost-effective estimating of projects of varying sizes. You will be responsible for liaising with clients, procurement, sales and manufacturing to ensure customer enquiries are answered and customer orders are fulfilled.
• Post-sales: support customers with their luminaire after-sales enquiries. You will be responsible for logging quality issues reported by customers, working with the Aftersales Quality Representative to determine the reason for product failures and warranty status, and updating customers and coordinating the corrective actions associated with the warranty returns