After-Sales and Technical Support Representative

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
At Baxter Lessines, we are committed to providing exceptional after-sales service to our customers. As an After-Sales and Technical Support Representative, you will play a crucial role in managing remote customer interactions to resolution within the BENELUX & France region, ensuring high customer satisfaction.
Your responsibilities will include answering customer inquiries in an efficient, accurate, and professional manner, diagnosing and troubleshooting technical problems, providing responses regarding general questions, service products, spare part number identification and pricing, and crafting service orders or customer concerns when vital. You will also provide product module configuration instructions and use training.

In the role of After-Sales and Technical Support Representative, your primary responsibility is to provide high-quality after-sales customer service and remote technical support to customers within the BENELUX & France region. This involves managing remote interactions with customers to resolution, answering customer inquiries in an efficient, accurate, and professional manner, and formally documenting customer complaints and interactions in line with company guidelines.
You are expected to accurately diagnose and troubleshoot customers’ technical problems, provide responses regarding general questions, service products, spare part number identification, and pricing. In cases where a remote solution cannot be offered, you will create a service order or escalation. Complaints will be transferred to the relevant people and departments for investigation and resolution when necessary.
You will also provide product module configuration instructions and use training per DFU and authorized materials. You will leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Hillrom colleagues within various departments, such as Sales & Marketing, Customer Services, Product Services, Field Services, and R&D/Engineering.
In addition, you will develop and maintain strong working relationships with distributors, customers, technical service providers, and Hillrom colleagues within various departments. Other duties may be assigned as needed.