After Sales Customer Care Coordinator

at  Drake International Inc

After Sales Customer Care Coordinator (Napanee, Ontario)
Our client has been building award-winning communities of quality and distinction across southern Ontario for over three decades. They are looking for an After Sales Customer Care Coordinator with 3-5 years in a similar experience.

• Liaise with the Customer Care team with respect to file reviews, upgrades, purchaser information and trade inquiries etc.
• Respond to purchase / Homeowner inquiries and deficiency reporting within 24 hours.
• Liaise with Trades in regards to scheduling, and upgrades.
• Responsible for communicating with Tarion when inquiries are made, manager must be notified and a response to Tarion issued within 24 hours.
• Schedule Per Delivery Inspections (PDI) appointments with Purchasers as requested.
• Prepare and send out PDI packaged and homeowner information material, including creating and printing Certificate of Completion and Possession (CCP) .
• Schedule Technicians/Manager to conduct PDI when required.
• Create weekly reports on outstanding work and forward to the Manager.
• Create service files for all sites.
• Support other Coordinators when they are not available or need assistance.
• Conduct research for Customer Care team when required.
• Update service calendar with conciliation dates and cancelations.