After Sales Engineer

at  LB Foster EMEA

L.B. Foster is a Nasdaq listed PLC, operating out of headquarters in Pittsburgh PA, with operations across North America,
Brazil, China & the UK. The company provides rail, construction, and energy markets with innovative solutions to build
and maintain their critical infrastructure.
L.B. Foster’s UK business has operations in Sheffield, London, Nottingham & Telford. The business provides technology based
services and solutions for Telecoms, Fire Management, Automation & Materials Handling, Electrical Wiring &
Control Rooms, and Digital Display. We serve a range of blue-chip customers across markets such as Rail, Defence, Retail,
Leisure, Manufacturing, Power Generation and Airports.
We support flexibility in the workplace and have adopted a virtual working approach for most of our office-based roles.
We ask employees to be present in the office to suit their role and the task/team with which they are engaged.
The Aftersales Engineer role involves managing the day-to-day Aftersales functions of LB Foster Automation and Materials
Handling, ensuring that there is a consistent flow of quotations transitioned timely through the aftersales process. The
role also encompasses the development of new opportunities and revenue through a proactive approach and also by
adding value to the business, driving excellence for product delivery such that customers place repeat orders and support
the maintaining of long-term relationships with key accounts.

EXPERIENCE, EDUCATION & LICENSE REQUIREMENTS:

Previous experience in a similar role within an engineering environment
Full Driving licence (UK)
Degree Standard or equivalent
MRP/ERP Experience/Knowledge

SKILLS & ABILITIES:

Competent in the use of MS Office Software (Word, Excel, PowerPoint and Outlook)
Be methodical in processes with effective use of own initiative.
Able to read and interpret technical drawings.
Excellent communication and organisational Skills
Technical Skills
Able to work under pressure and to deadlines.

Produce clear and accurate quotations via the companies Visual Software
Liaise with the order entry team to ensure all orders are handled and processed promptly.
Focus on achieving high gross profit margins and to deliver service excellence.
To work effectively with the wider LB Foster Sales and Marketing team to support the sales strategy and to deliver growth within aftersales.
To liaise with the design, procurement and production teams to ensure customer satisfaction and on time delivery is achieved.
Be proactive in identifying new revenue streams for aftersales.
Maintain regular contact with customers to ensure excellent customer service.
To generate & maintain reports weekly and annually to provide statistical data on enquiry and order number quantities, margin and other pertinent data that will help identify trends, which will assist with future business generation.
To identify how best to work with individual customers such, that LB Foster, develop a process that ensures they provide an effective level of service.
To explore new and adjacent market opportunities to deliver a strategically targeted and sustainable business area growth of 10% on aftersales turn-over year upon year.
To implement and control strategy for generation of new aftersales leads using direct telephone calls, mailshots, Eshots, in conjunction with the Sales & Marketing Department