After Sales Service Technician (Nespresso) - Jakarta

at  Kanmo Group

REQUIREMENTS:

• Candidates must possess at least a electrical/heating/cooling vocational school. Would be good Diploma or Bachelor’s Degree in Engineering (Electrical/Electronic) or Engineering (Mechanical) with a minimum GPA of 3.00.
• Must have previously worked in the field of home appliances technical service for at least 3 years.
• Good knowledge of Product Knowledge, Manufacturing Process, Home Appliances Maintenance and Repair, Product Development Process, etc.
• Good knowledge of the Home Appliances Repairing Industry especially coffee machine & After-sales Service.
• Familiarity with Home Appliances product development processes especially coffee machine.
• Good skills in Microsoft office, e.g., Excel, PowerPoint.
• Good communication skills in English.
• Good abilities in learning, problem-solving, and communication.
• Willing to work on weekends & public holidays
• Have a driving license A & C

• Responsible for providing technical support and service to our customers after they have purchased our products
• Work closely with our CRC team to ensure that our customers are satisfied with our products and services
• Respond to customer inquiries and complaints about our products
• Diagnose and troubleshoot problems with our products
• Repair and replace defective parts
• Perform preventive maintenance on our products
• Provide technical training to our customers
• Keep accurate records of all service work performed
• Proven ability to diagnose and repair mechanical, electrical, and hydraulic problems.
• Experience with a variety of products in the industry.
• Strong understanding of Coffee Machines B2C & B2B spare parts
• Ability to read and interpret technical manuals and diagrams.