After Sales Support Representative

at  Steelcase

We are hiring 2 After Sales Representatives* to partner with our dealership network and provide technical clarification for quality claims! You will manage claims across EMEA countries, ensuring cost-efficient solutions based on Steelcase’s policies.

• Location: Rosenheim, Munich or Schiltigheim

REQUIRED SKILLS AND COMPETENCIES

• Ideally, you have already worked in a customer-facing role.
• You have a good technical understanding and are motivated to learn new things.
• You are fluent in German and English.
• You work in a service- and solution-oriented manner.
• You have a friendly and competent manner on the phone and in correspondence.
• You are confident in using a PC and the common MS Office applications.
• You have very good IT skills, and ideally have experience with merchandise management systems such as SAP/R3.
• Problem-solving competence and strong communication skills are just as much a part of your personality as the ability to work in a team and open-mindedness.

WHO WE ARE:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

WHAT MATTERS TO US:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we’re always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
If you’re interested in Steelcase, but this isn’t the right time or role, join our [Talent Community HERE] to be updated on future openings in your area(s) of expertise

• You are the main contact person for our customers in the German-speaking market.
• You communicate with our customers partly by telephone and mostly in writing in order to offer them a quick and targeted solution to their request.
• You process customer and product inquiries and coordinate at the interfaces between production, logistics and assembly.
• You are part of an international team in quality, production and customer service and help drive the continuous improvement of our products and processes as part of the team.