Aftermarket Director ADG

at  Alexander Dennis

POSITION SUMMARY:

We’re looking for an experienced Director to lead the development and management of our AD24 business in Germany. You will be responsible for building and managing a high-performing team and overseeing all aspects of service, parts, and customer care. With a focus on service excellence, you will ensure our business meets its objectives while maintaining strong relationships with key stakeholders and driving operational performance.
This position is ideal for a seasoned automotive service professional with a proven track record in multi-site service management, strong commercial acumen, and leadership expertise. You will have the opportunity to shape the AD24 strategy, work closely with cross-functional teams, and ensure that our customers experience the highest standards of service and reliability.
If you are passionate about the automotive industry and ready to make a significant impact, we would love to hear from you!

• Build a high-performing aftermarket team, alongside the necessary facilities and infrastructure, to fully support BVG in infant care, warranty, campaigns, and parts/service sales.
• Oversee the service performance for the market area, ensuring the business plan is delivered effectively.
• Manage aftermarket operations and staffing within agreed budgetary limits.
• Maintain a relentless focus on fleet availability, ensuring all KPIs are met on time and aligned with business objectives.
• Ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organisational quality, environmental, health & safety programs.
• Ensure adequate stock levels to meet customer needs, with thorough planning for stock requirements and purchases.
• Allocate sufficient resources to prevent customer performance penalties and ensure seamless operations.
• Oversee day-to-day business activities, acting as the primary liaison with customers.
• Engage with customers regularly, attending meetings to address and resolve any issues promptly.
• Provide comprehensive training to customers on Alexander Dennis products and their operation.
• Collaborate with functional teams to ensure smooth and effective operations within the market area.
• Ensure all vehicle issues are reported and resolved through the correct processes to reach satisfactory conclusions.
• Continuously update product knowledge and improve customer offerings to increase sales opportunities.
• Champion the Alexander Dennis culture of quality and excellence, delivering an outstanding customer experience.
• Lead recruitment, development, training, and performance management of direct reports and the overall team.
• Maximise conversion rates for customer opportunities.
• Handle all internal and external customer and supplier interactions with professionalism.
• Provide direct aftermarket support for customers across Europe.
• Develop service strategies for both new and existing customers/markets and create aligned business plans in consultation with relevant stakeholders.