Aftermarket Services Rep

at  Caterpillar

JOB PURPOSE:

EPD has an opening for an Aftermarket Sales Representative.
The EP Aftermarket Sales Representative, part of the EP Aftermarket Sales Execution team, is responsible for working with dealers and business partners to achieve our regional aftermarket growth goals with our Electric Power Customers. This customer and dealer facing role will focus on our key growth objectives including key account planning, Customer Value Agreement (CVA) & eCommerce growth, and digital services growth, with the overall goal of increases EP Services revenue.
This role is located Abidjan, Ivory Coast or Dubai, UAE and will report to Aftermarket Regional Sales Manager.

WHAT YOU WILL DO:

• Be responsible for the following (3) dealers: Neemba (10 countries), Tractafric (10 countries), Barloworld (14 countries)
• Work dealers to identify, prioritize, and execute actions to achieve our yearly aftermarket growth targets.
• Regularly meet with customers on aftermarket needs and discuss Cat repair options, aftermarket solutions, and services.
• Work with internal sales support teams identify and drive regional actions to support services growth.
• Grow CVA coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
• Increase dealer sales of parts and services through eCommerce to reach long-tail customers
• Create and execution key account plans for large accounts
• Increase customer and dealer engagement with digital services and solutions to increase customer value.Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.