Afternoon Reception/Deputy Reception Managers

at  Francis Grove Surgery

This role is essential to ensuring the smooth running of the reception area. The role will actively support staff to book appointments with the correct clinical staff and signpost in line with practice policy. This role will better ensure that appointment utilisation is optimised, clinical time is prioritised and tasks that can be undertaken effectively by non-clinicians are diverted appropriately. The role will ensure also ensure the e-consultations and patient queries are directed to the appropriate clinicians/staff.
The role involves supporting the current Reception Manager to arrange cover for sickness/annual leave periods, planning and implementing change, support with staff induction and training and supporting staff with difficult situations/patients when the need arises. The successful person will be able to lead by example and ensure we are providing a quality patient facing service and that interactions with patients are managed professionally, compassionately and in line with practice standards

Please refer the Job description for details