Aftersales Consultant

at  The Watches of Switzerland Group

Job Description
We are hiring for an Aftersales team in our new Rolex Boutique opening on Bond Street. This is a fantastic opportunity with full training provided, we welcome applications from diverse career backgrounds.
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients?
Are you able to multitask and prioritise effectively?
Can you see yourself representing our brand with confidence and knowledge?
Our Showroom Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warrantees you will be working closely with internal and external workshops to ensure Aftercare orders are completed in good time and to the expected levels of service.

About You

• Excellent communication skills
• A professional, positive approach
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Excellent interpersonal skills
• IT literate
• Excellent hand/eye coordination
• Good manual dexterity

About Rolex
“Rolex should be seen as the one and only - the best” declared German-born British founder of Rolex, Hans Wilsdorf, in 1914, and his dream came true. The history of Rolex and Swiss watchmaking are inextricably linked. Pioneer in the development of the wristwatch, the brand is at the origin of numerous major watchmaking innovations and has registered over 500 patents in the course of its history. Few companies have been so consistently identified with the pursuit of excellence, the quest for the absolute, the discovery of original approaches and innovative solutions.
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients’ needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world’s most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedI

Please refer the Job description for details