Aftersales Executive / Sales Support

at  PALL MARC SAUER COMPRESSORS PTE LTD

Job Description:
Are you a proactive and detail-oriented individual looking to join a dynamic team? We are seeking an Aftersales Executive/Sales Support to manage our aftersales operations and ensure customer satisfaction. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

Key Responsibilities:

• Prepare and issuance of quotations for spare parts within 48 hours.
• Process customer orders within 48 hours.
• Acknowledge purchase orders from customers.
• Update customers on delivery schedules and any delays.
• Prepare Commercial Invoices and Packing Lists for local/direct deliveries.
• Coordinate delivery instructions with Germany HQ
• Print Delivery Orders for warehouse for local deliveries.
• Address any order discrepancies with HQ upon customer request.
• Send delivery notices to customers upon order completion.
• Request shipping documents and/or Air Waybills (AWB) from HQ.
• Compile billing documents for the Finance Department.

General and administrative:

• Manage and respond to emails from our general inbox
• Request additional information from email senders
• Regularly learn and update with new & existing product knowledge and application
• Direct emails to the appropriate parties as needed

Requirements:

• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Proficiency with cloud invoicing systems
• Experience in aftersales or sales support is a plus

Benefits:

• Competitive salary with negotiable terms.
• Comprehensive perks and benefits package.
• Opportunity for career growth and development.

• Prepare and issuance of quotations for spare parts within 48 hours.
• Process customer orders within 48 hours.
• Acknowledge purchase orders from customers.
• Update customers on delivery schedules and any delays.
• Prepare Commercial Invoices and Packing Lists for local/direct deliveries.
• Coordinate delivery instructions with Germany HQ
• Print Delivery Orders for warehouse for local deliveries.
• Address any order discrepancies with HQ upon customer request.
• Send delivery notices to customers upon order completion.
• Request shipping documents and/or Air Waybills (AWB) from HQ.
• Compile billing documents for the Finance Department