Aftersales Manager - dual franchise

at  Chiswick Honda London W4 5YT

Chiswick Honda - London, W4 5YT
Chiswick - Service
Full time
Permanent
Location: Chiswick Honda & Chiswick MG, 4 Power Road, Chiswick London W4 5YT
Salary: OTE up to £65,000 per annum
Hours: Monday to Friday 08:00 to 18:00, alternate Saturday 08:00 to 13:00

A BIT ABOUT US:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence.
Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo)
We’ve cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

WHAT WE NEED FROM YOU:

• Proven experience as a Service Manager / Aftersales manager in a franchised environment
• Confidence in managing departments and teams
• Strong technical knowledge and understanding
• Excellent communication skills
• Good problem-solving and identifying solutions
• Confident with MS Office
  In October 2024 we were awarded the prestigious AutoTrader New Car Retailer of the Year, we are immensely proud of achieving this.
  We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK’s Best Workplace in Retail, Hospitality & Leisure 2024 certificate.
  Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.
  In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
  Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
  Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership.

• Oversee all processes and aspects of the service and parts departments, ensuring budgeted labour sales and profits are achieved
• Manage your teams, processes, and departments, so they run efficiently and to the highest possible standards. Provide performance reports and analysis
• Review customer satisfaction scores, and drive the service team’s performance forward
• Manage, coach, motivate, and support your team members
• Guarantee all aspects of Health and Safety including waste disposal and environmental requirements and legislations are adhered to