Aftersales Manager

at  Kream Motor Recruitment Ltd

We are supporting in the recruitment of an AFTERSALES MANAGER to lead the team at a busy franchised dealer in Torbay.
Representing a household-name-brand, with EV / Hybrid technology and inspiring design, this position is full of potential for a skilled Aftersales Professional …
You’ll be leading a team of 7-Technicians, alongside Service Advisors, Parts Advisors and Administration to deliver the business objectives, brand commitments alongside consistent customer service excellence.

Responsibilities will include: -

• Managing the Aftersales teams ensuring all agreed customer service targets are met and the brand experience is delivered.
• Ensuring that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service.
• Manages the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.
• Proactively plan to achieve maximum efficiency, productivity and volume of throughput.
• Achievement of the departmental budgets by innovative management and keen financial awareness.

CANDIDATES MUST HAVE EXPERIENCE AS A MAIN DEALER SERVICE OR AFTERSALES MANAGER, UNDERSTANDING ALL ASPECTS OF THE DEPARTMENT WITH UPDATE DATE LEGISLATIVE AND PROCESS KNOWLEDGE.

On offer is a competitive basic salary and bonus package, tailored to recognise your skills and experience. A company vehicle is also supplied along with a selection of additional employee benefits.
kream motor recruitment is a motor trade-specific recruitment agency based near Exeter covering the whole of the south west; specialising in permanent vacancies in franchised and independent motor dealers/repair workshops. Backed up by 60+ years joint experience in most departments we believe our professionalism, industry understanding, and reputation are unrivalled. Please visit our website to view all our current vacancies. PV5043

• Managing the Aftersales teams ensuring all agreed customer service targets are met and the brand experience is delivered.
• Ensuring that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service.
• Manages the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.
• Proactively plan to achieve maximum efficiency, productivity and volume of throughput.
• Achievement of the departmental budgets by innovative management and keen financial awareness