Aftersales Quality Support Coordinator

at  HARMAN International

Location:
Singapore - Singapore
Job Family:
Customer Experience
Worker Type Reference:
Fixed Term (Fixed Term) - Fixed Term
Pay Rate Type:
Salary

ABOUT THE ROLE

In this role, you will be a core member of our Operations team, specifically in Aftersales. We are looking for a talented Aftersales Quality Support Coordinator to join our team.

WHAT YOU WILL DO

• Managing Distributors’ Product Failure Report
• Being the 1st contact point for distributors to report product failure on the field.
• Work with Global Quality Team to investigate quality failure related matter.
• Follow up Failure Analysis Report with Global Quality Team.
• Maintaining a good relationship with distributors’ service center to cross share technical and product knowledge
• Managing RMA reports
• Analysis failure pattern from RMA for improvement of next generation product development.
• Periodical visits to distributors’ Service Centre for RMA stock count, and contributing suggestions for improvement of regional service centres.
• Proving feedback and constructive suggestions on product quality to the Global Quality Team
• Attending Weekly Quality Improvement conference calls
• Providing technical solutions
• Working closely with the Global Quality Team to enhance product knowledge and assist distributors’ service centers