Aftersales Support Assistant

at  Actona Group AS

You will be part of a small, collaborative team that works closely with our Quality Department, as well as our colleagues in Poland and Lithuania. Your input will help ensure a seamless aftersales experience for our customers.

WHO ARE YOU?

• Experience in claims handling is advantageous but not essential
• You are customer-focused and solution-oriented, committed to resolving issues
• Able to make independent decisions while seeking guidance and support when needed
• Comfortable with repetitive tasks but enthusiastic about contributing to process improvements
• You are open to learning more about the furniture industry and are willing to dive into the details when necessary

• Manage and process customer claims and complaints efficiently
• Handle claims for specific customers and/or customer groups
• Ensure customer satisfaction by resolving issues and providing timely support
• Collaborate with the Quality Department and international colleagues to maintain high standards
• Contribute to the continuous improvement of our claims handling processes
• Assist in developing new, more efficient methods for streamlining the claims process