Agencies Operations Lead

at  Greater Vancouver Food Bank Society

WHO WE ARE

The GVFB provides assistance to approximately 15,000 people monthly across Vancouver, Burnaby, New Westminster and the North Shore. We also provide food support to 150 agencies such as housing agencies, women and children’s shelters, transition homes and after school programs, which in turn provide hot meals and snacks to thousands of people each week, including people who are unhoused.
Our mission is providing healthy food to those in need. Our vision is to create healthy communities through fair and effective food systems. Currently, the GVFB distributes 8.9 M lbs of food each year.
The GVFB is a proud winner of BC’s Top Employers 2023!
The GVFB is a certified Living Wage Employer! This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees, and contributing to poverty reduction and a higher standard of living in our community.

POSITION OVERVIEW

The Agencies Operations Lead oversees daily operational Agencies Department tasks such as inventory management, facility and equipment maintenance, outbound tracking control, volunteer and staff training, and supporting the team with a variety of projects and events.

PERSONAL ATTRIBUTES AND CORE SKILLS

• Strong work ethic, able to exercise initiative and not afraid to “roll up your sleeves”!
• Ability to lead a team with confidence, and build trust and respect;
• Ability to safely use industrial machinery such as pallet jacks and pallet lifts;
• Ability to work with a diverse community in a manner that meets the organizational values;
• Ability to control consistency of product and ensure the highest standards of food quality for distribution to our Agencies;
• Highly focused, detail-oriented with good organizational skills;
• Adept at time management and planning, with the ability to prioritize and multitask within a fast-paced, rapidly changing environment;
• Ability to navigate challenges and conflicts constructively;
• Possess strong communication and interpersonal skills (both written and verbal);
• Friendly, supportive, collaborative team player that demonstrates a thoughtful and positive attitude;
• Effectively motivate, engage, and delegate tasks to individual team members;
• Effective coach with patience and ability to tailor coaching to individual learning styles;
• Resourceful, solution-focused and possessing strong judgement skills.

QUALIFICATIONS AND EXPERIENCE

• Post-secondary education in social work, humanities, community development, food systems/security or combination of relevant work experience;
• 1+ years’ work experience in a non-profit, warehouse, food distribution industry or related field;
• 1+ years’ experience working in a volunteer-focused environment is advantageous;
• Ability to work out of both GVFB Vancouver and Burnaby locations as needed;
• Advanced knowledge of Microsoft Office Suite;
• Clean BC Class 5 driving license.

PHYSICAL REQUIREMENTS

• Steel toe footwear required (annual budget from GVFB after 3 months’ probation).
• Exposure to ambient temperatures and noisy conditions.
• The ability to walk and stand intermittently.
• Physically fit and have the ability to bend and lift boxes up to 50 lbs.
• Occasional travel around the Greater Vancouver area may be required on an as needed basis.

• Lead the Operations Team with the execution of daily department programs for 150+ Community and Provincial Agencies.
• Lead team with maintaining fulfillment of product in coolers, freezers, and pantry areas, rotating stock, and ensuring daily communication with other functional areas.
• Ensure daily outbound tracking process is followed and completed accurately.
• Ensure daily maintenance of machinery, shelving, infrastructure, safety practices and all necessary paperwork is completed.
• Support the Assistant Manager with Agencies conflict resolution, policy development and maintenance, and agreement accountability.
• Support the Assistant Manager with the hiring process including interviews, staff training and probation reviews.
• Ensure volunteer policies, procedures, engagement, and support is conducted properly and all requests from Volunteer Department are completed on time.
• Ensure Partnership team projects are supported as needed, such as surveys and events.
• Support the Operations Team with creating and completing objectives.
• Schedule and maintain monthly Operations Team meetings and staff one-on-ones.
• Work with the Partnership Lead to create and publish the monthly staff schedule for all sites approximately one month in advance.
• Order supplies and materials in accordance with the annual budget.
• Ensure food safety protocols are maintained at the highest standard including distribution of CFIA recalls, food quality control and facility cleanliness.
• Other duties as assigned by the Agencies Partnerships and Operations Assistant Manager.