Agency Services Coordinator - Aberdeen

at  GAC

GAC UK is looking for candidates for the role of Agency Services Coordinator within our Global Offshore Agency Services (GOAS) team to be based in Aberdeen. Could it be you?
GAC UK employs over 300 experts across more than 25 offices covering all of the UK, Ireland and Gibraltar. We deliver a wide range of integrated shipping, logistics and marine services to the energy and shipping industries. We also serve specialised sectors like marine leisure, sports and events, automotive and aviation, providing complex and time-critical logistics solutions. We apply the highest standard of customer services to everything we do and aim to be industry leaders within all the sectors we serve.
We are currently recruiting a Agency Services Coordinator within our Global Offshore Agency Services (GOAS) team, based at our Aberdeen office.

The key responsibilities are:

• Providing customers, a single point of contact into the GAC network globally and coordinating all requirements
• Setting up port call operations for customers
• Monitoring and assessing supplier performance levels during the course of operations
• Providing operational and account management support to the GOAS team and existing customers
• Supporting customer project or port call requirements globally
• Coordinating customer PO management and assisting with credit control processes for all GOAS customers
• Ensuring local GAC offices are working in line with customer commercial agreements and operational KPIs at all times.

The ideal candidate will have:

• Strong communication skills with both supply chain and customers
• Strong Organizational skills due to high volume of customer enquiries and administrative tasks as part of account management duties.
• Be able to multitask and prioritise
• Be able to produce and maintain accurate reports
• Have experience using Microsoft Office products as these will be used daily.
• Strong attention to detail and ability to problem solve
• A full driving license and car is also required

Ships Agency experience working within the offshore industry is desired but not essential as all training will be provided.
Upon completion of training you will be provided with a company mobile phone and will require to be fully contactable 24/7 due to supporting operations across a number of time zones.

• Providing customers, a single point of contact into the GAC network globally and coordinating all requirements
• Setting up port call operations for customers
• Monitoring and assessing supplier performance levels during the course of operations
• Providing operational and account management support to the GOAS team and existing customers
• Supporting customer project or port call requirements globally
• Coordinating customer PO management and assisting with credit control processes for all GOAS customers
• Ensuring local GAC offices are working in line with customer commercial agreements and operational KPIs at all times