Agent, Front Desk (Full-Time)

at  Alisal Guest Ranch Resort

The Alisal, a luxury 10,500 private acre working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Agent to join our Front Desk Team. This full-time regular position is responsible for welcoming, greeting, and providing excellent customer service to members/guests and visitors upon arrival at The Ranch as well as executing full check-in and check-out process. Agents at the Front Desk must be completely familiar with all services and facilities; know the location of all work materials and keep them organized and properly stocked. Quickly and courteously operate the telephone systems receiving and transferring all calls that come through. Knowing room rates and specific room types. Determining method of payment and following appropriate procedures for establishing guest credit. Keeping Front Desk room status current by processing the necessary information in a timely manner. Posting all guest room charges and keeping guest accounts up to date. Maintaining effective communication with other departments. Correctly handling faxes, mail, and phone messages. Assisting guests book services such as babysitting, massages, hair appointments, Ranch activities, etc. Coordinating communication center using the walkie-talkie base station. Additionally, Agents at the Front Desk must be able to effectively and timely attend to guest concerns and complaints with a servant’s heart.

QUALIFICATIONS

• Prior hospitality experience, hotel/resort experience a plus.
• Computer literate (Host, Outlook, Microsoft, Excel).
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.
• Ability to lift, push, and pull minimum 50 lbs.
• Able to work on site and to stand, sit, walk, and move continuously for duration of shift.
• Ability to work indoors, occasionally outdoors and in varying temperatures.

REQUIREMENTS

• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Conditional offer subject to criminal background check and DMV record review.
• Open availability to accommodate varying schedules as well as able to work on weekends and holidays.

Please refer the Job description for details