AHS Technical Specialist

at  Komatsu

Date: Jan 24, 2025
Location:Acheson, AB, CA, T7X 6P9
Req ID: 32321
Onsite or Remote: Hybrid Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.
We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

REQUIRED SKILLS

• Bachelor’s degree, or equivalent relevant work experience, in Computer Science, I.T. support, Mining /Electrical/Industrial Engineering.
• Excellent interpersonal and relationship building skills
• Proficiency with MS Office 365 suite of software.
• Ability to prioritize and work effectively while under tight deadlines.
• Knowledge of Mining operations an asset. Unconventional working conditions, occasionally in harsher environments (snow, cold, mud, etc.). Time will be spent on both client mine sites and conventional office environments.
• Remote working conditions, with long hours. Typical shift will run for 12 hours

JOB PURPOSE

As a Technical Specialist, you will work as part of a skilled team to deploy, troubleshoot, maintain, and support the FrontRunner Autonomous Haulage System, allowing our clients to improve their mining operations with Komatsu’s self-driving heavy haul trucks. You will act as the front-line contact for our clients in the mining industry, providing on-site technical and operational support.
The ideal candidate for this position will be team-oriented, and have skills and experience in a technical field, with networking/hardware installation and repair experience being a significant advantage. As well, you will know how to navigate a variety of operating systems and will be familiar with ticketing systems, networking, wireless communications, SQL/MySQL databases, programming/scripting, electrical systems, and be comfortable working in unconventional environments. Experience working with a variety of policies and procedures is also an asset.
If you consider yourself someone who can apply technical know-how to create practical solutions in a dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.

JOB DUTIES AND RESPONSIBILITIES

Each day will present you with new challenges and opportunities to test and grow your skills. As an AHS Technical Specialist with Modular, you’ll be responsible for:

• Installation and support of the Komatsu FrontRunner Autonomous Haulage System and related components.
• Ensuring the maximum amount of system and component uptime, in compliance with our Service Level Agreements with our clients.
• Installing and configuring mobile field computers using Linux.
• Wireless and wired network installation and support, primarily using Cisco wireless mesh networks.
• Hardware and software installation, troubleshooting/configuration, and repair/replacement.
• Log file gathering and deterministic analysis.
• Active operational monitoring, to identify issues or needs before they are presented to us.
• Creating, updating, maintaining onsite document libraries, for hardware, software, and project management use.
• Researching and developing new methods, processes, and improvements for our support capabilities and gathering feedback and recommendations from stakeholders for improvements to the system.
• Policy and procedure compliance including full compliance with local, regional, and federal laws and regulations.