AI Customer Relations/Training Specialist

at  Filevine

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

OUR MISSION

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Job Summary We are seeking a motivated and detail-oriented AI Customer Relations Specialist to join our team. This role involves managing and conducting training sessions for customers, providing expert knowledge on Filevine/Outlaw AI drafting tools, and addressing core customer relations questions and issues.

QUALIFICATIONS:

• Bachelor’s degree (Coursework in technology/artificial intelligence, business, communications, or legal preferred).
• Previous experience in a customer-facing role, preferably in a tech or legal environment.
• Strong understanding of legal processes and documentation is a plus.
• Excellent communication and presentation skills.
• Ability to learn and adapt to new technologies quickly.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience with video conferencing tools such as Zoom and adept at running training sessions in a remote environment.
• Good people skills and ability to build strong relationships with customers.
• Familiarity with technology, especially generative AI models.
• In Office Position.

PREFERRED QUALIFICATIONS:

• Experience with legal tech products.
• Background in technology or legal industry.
• Experience in a SaaS (Software as a Service) environment.
• Experience with AI technologies and applications.
• Proven track record of delivering effective training and customer service.
  Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com

• Organize, manage, and conduct training sessions with customers on Filevine/Outlaw AI drafting tools.
• Develop a deep understanding of Filevine/Outlaw AI products to effectively consult and support users.
• Provide prompt and accurate responses to customer inquiries and issues.
• Assist in the creation and updating of training materials and documentation.
• Collaborate with the product development team to stay updated on new features and enhancements.
• Gather customer feedback to help improve the product and training processes.