AI/ML Voice Natural Language Processing Trainer

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $250,000.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Experience working with Google DialogFlow, Deepgram, and other CAI/NLP solutions to build voice experiences.
• Experience working with Human First, or similar tools, to manage utterance and intent mapping.
• Experience in quantitative or qualitative analysis
• Experience working in the Contact Center Technology space to help design and build voice service experiences.
• Working knowledge of the CCaaS platfor

Wells Fargo is seeking a Lead Artificial Intelligence Solutions Consultant to focus on identifying, strategizing, planning, and executing artificial intelligence (AI) initiatives. This consultant will be responsible in designing scalable machine learning-based innovations. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges and drive transformation as part of our migration to the new CCaaS platform. This role will manage the NLP logic, intent mapping, and ensure success of customer experiences through enhanced recognition and call processing. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives to drive successful voice self-service experiences.
• Recommend business strategy and deliver Artificial Intelligence enabling Voice solutions to solve business challenges.
• Define and prioritize cases, obtain the required resources, and ensure the solutions deliver the intended benefits.
• Leverage Artificial Intelligence and Natural Language management expertise to evaluate technological readiness and resources required to execute the proposed solutions.
• Make decisions to drive the implementation of AI enabled voice experiences and programs while serving multiple stakeholders.
• Resolve issues which may arise during development or implementation.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Partner with various peers including PM’s, PO’s UX designers and content strategist to plan, validate and execute the model and implementation of conversational experiences within the Voice virtual assistant.
• Define and implement the “intents” and “entities” that define the conversation interaction, along with the associated business rules, logic and API interactions that are required for sophisticated interactions.
• Responsible for building human language data sets to train machine learning models driving the virtual assistant.
• Work closely with other members of the product team and technology partners to identify enhancements to the conversational experiences.
• Act as a liaison between our AI Product team and Technology to ensure that our Voice Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience.

Required Qualifications:

• 5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience working with Google DialogFlow, Deepgram, and other CAI/NLP solutions to build voice experiences.
• Experience working with Human First, or similar tools, to manage utterance and intent mapping.
• Experience in quantitative or qualitative analysis
• Experience working in the Contact Center Technology space to help design and build voice service experiences.
• Working knowledge of the CCaaS platform

Job Expectations:

• Ability to travel up to 10% of the time
• Work Schedule: 3 days in office/2 days at home. Schedule is subject to change based on business needs.
• This position is not eligible for Visa sponsorship

Posting Locations:

• 401 S Tryon St Charlotte, North Carolina 28202
• 1801 Park View Dr Shoreview, Minnesota 55126
• 4101 Wiseman Blvd Bldg 104 San Antonio, Texas 78251
• 5000 Riverside Rd Irving, Texas 75039

Shoreview, MN - Pay Range: $120,400 - $250,000