AI Support Engineer

at  Gateley

DIVERSITY, INCLUSION AND WELL BEING

Diversity, inclusion and well-being is an important part of Gateley’s culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.
We create an exciting and rewarding place to work that aims to fulfil everyone’s potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.

THE ROLE

As a key member of our team, you will gain a deep understanding of the AI applications developed at Gateley. Your responsibilities will include ensuring comprehensive and accurate documentation, as well as providing robust technical support for the applications. This support encompasses software and Gen AI prompt troubleshooting, implementing small-scale application enhancements, and assisting end users in effectively operating the applications.

Key Responsibilities:

• Provide technical support for the Gen AI applications that have been developed by Gateley – and ensure that they have been appropriately documented.
• Assist with the implementation of the Gen AI applications that have been developed by Gateley.
• Make small improvements / changes to the Gen AI applications.The improvements might be to reflect functional enhancements, or a switch from one GPT model to another, or similar.
• Collaborate with Gateley’s software engineering team, including participating in code reviews and contributing to the improvement of software development processes.
• Collaborate with cross-functional teams to identify opportunities to improve the Gateley business with AI-based applications, including improvements to current workflows.
• The above list is not exhaustive.Given the relatively small size of the AI team and continued rapid changes in the AI technology environment, it may be necessary for the role holder to engage in a wide variety of tasks.