Aircraft Type Specialist

at  De Havilland

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Profile
De Havilland Aircraft of Canada is currently searching for an Aerial Fire Fighter & Twin Otter, Aircraft Type Specialist to join the In-Service Engineering & Technical Support team. This position is responsible for providing technical expertise and solutions for in-service issues related to overall product safety, reliability and maintainability of the aircraft.
Working as part of a customer facing team, this position is responsible for providing technical expertise on specific aircraft types. Supporting our fleet with solutions for in-service issues related to overall product safety, reliability and maintainability of the aircraft.

Key Responsibilities

• Responsible for regular monitoring and analysis of fleet data (Fleet Level/Operator Level/DR/IR).
• Providing recommendations and development of corrective actions were required to manage diverting trends and to monitor effectiveness of released modifications.
• Conduct, coordinate and report on redesign investigations, root cause analyses and corrective actions of fleet issues, which may lead to procedural and/or product changes.
• Represent operator perspective during internal meetings and project development.
• Provide deliverables such as In-Service Modsums, All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In Service Activity Reports and other fleet communications.
• Provide system specific knowledge to reports and communication packages for customer meetings, regional reviews, conferences, working groups and other initiatives.
• Develop and deliver system specific training to operators and internal focals.
• Manage detailed/complex technical requests to meet committed turnaround times / customer requirements.
• Provide on-site assistance at operators’ facilities as required.
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management. Provide In Service Fleet representation to CARB, Triage, Upcoming safety projects.
• Act as the primary point of contact in promptly processing and fulfilling, on a priority basis, customer’s, operator’s, maintainer’s and DHC staff’s requests for technical support

Qualifications

• Bachelor’s degree in engineering or AME license or equivalent.
• A minimum of five (5) years’ experience in aviation manufacturing, vendor or airline maintenance and airline environment.
• Experience with Office 365 applications will be considered an asset.
• Must be able to work with minimum supervision and with cross functional teams.
• Familiarity with the De Havilland aircraft family will be considered an asset.
• Able to support flexible working hours as part of a 24/7/365 operation.

Skills

• Proficient in PC use, MS Office applications and database tools.
• Solid background and understanding of aircraft structures, systems, and maintenance.
• Strong Knowledge of TCCA and global regulatory requirements
• Strong organizational skills and customer service experience.
• Superior communication skills both to internal and external stakeholders with the ability to ensure professional communications in a highly charged and dynamic environment

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks

• Responsible for regular monitoring and analysis of fleet data (Fleet Level/Operator Level/DR/IR).
• Providing recommendations and development of corrective actions were required to manage diverting trends and to monitor effectiveness of released modifications.
• Conduct, coordinate and report on redesign investigations, root cause analyses and corrective actions of fleet issues, which may lead to procedural and/or product changes.
• Represent operator perspective during internal meetings and project development.
• Provide deliverables such as In-Service Modsums, All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In Service Activity Reports and other fleet communications.
• Provide system specific knowledge to reports and communication packages for customer meetings, regional reviews, conferences, working groups and other initiatives.
• Develop and deliver system specific training to operators and internal focals.
• Manage detailed/complex technical requests to meet committed turnaround times / customer requirements.
• Provide on-site assistance at operators’ facilities as required.
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management. Provide In Service Fleet representation to CARB, Triage, Upcoming safety projects.
• Act as the primary point of contact in promptly processing and fulfilling, on a priority basis, customer’s, operator’s, maintainer’s and DHC staff’s requests for technical suppor