Airdesk Operations Coordinator

at  The Air Ambulance Service

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

We are looking for an Airdesk Operations Coordinator as we expand our Airdesk Team at The Children’s Air Ambulance (TCAA). This exciting role is essential to TCAA, being the first point of contact when our specialist NHS teams task our helicopters!
Reporting to the Airdesk Team Leader, you will primarily be based at Coventry Airport, with occasional travel to other operational sites. This is a full time role (average of 40 hours per week) with the service operating 7 days a week, 365 days per year, working on a rota covering up until 2am. The role attracts a salary of £30,123 per annum.
The Airdesk Operations Coordinator will be responsible for the effective tasking and dispatching of our aircraft when a request for service is received. The Airdesk Operations Coordinator will be the first point of contact for our NHS Clinical Partner Teams and responsible for managing all aspects of a mission from initial request through to mission completion, making the abilities of being able to work under pressure and multitasking essential requirements of the role. You must possess a high attention to detail and level of accuracy along with having a positive and motivational outlook.
Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader and Head of Operations.
This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc) .
If you believe you meet the skills required and want to make a difference by supporting our lifesaving charity, ‘Click HERE to find out more about the role and for the person specification.
Due to this opportunity being extremely unique, it is likely that we will receive a high number of applications, it is possible that the advert will be closed earlier that the date advertised.
Please note that we reserve the right to close this role early and previous applicants will not be accepted.