Airport IT Engineer at Gatwick Airport

at  ESP Global Services

ABOUT THE JOB:

As the Self-Service (SSK) Kiosk Engineer at Gatwick Airport you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.

PHYSICAL REQUIREMENTS:

• Able to lift or push 20-50 pounds of equipment if need it.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• You will be dedicated to maintaining the Self-Service Kiosk Machines that are located landside. Carrying out regular routine and preventative maintenance as well as “floor-walking” on the range of self-service machines within the airport. Ensuring printers and toners are clean and working, that there are no jams, that the machines are well stocked with paper for ticket printing and otherwise working and presented in an orderly fashion.
• Respond to all customer incidents and service requests assigned by IT Service Desk and work to agreed SLA’s (2 Hour), Ensure ticket is updated with good quality notes and resolution detail.
• Maintain a high level of communication at all times with both colleagues and provide timely updates to the customer and resolver teams so that progress against each individual incident can be updated as required
• Manage all spares and Repairs, Ability to work independently to escalate as required and follow all procedures for major incidents /escalations and Logistics processes.
• This role is working business core hours: 4am-4pm (12 hours) 4 days on, 4 days off rotational.