Airport Manager

at  Avis Budget Group

Here at Avis Budget Group we’re more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

POSITION OVERVIEW:

The Airport Manager is responsible for overseeing all operational aspects of a rental car location within the airport. This role involves managing staff, ensuring high-quality customer service, and maintaining operational efficiency. The Airport Manager will handle customer interactions, vehicle preparation, staff scheduling, and problem resolution while ensuring adherence to company policies and quality standards.

PREFERRED QUALIFICATIONS:

• Education and Experience:
• Associate or Bachelor’s Degree (or equivalent in education, experience, or training).
• Two or more years of operations, sales, customer service, and/or supervisory experience, preferably in the vehicle rental or related industry. Experience requirements may vary based on airport assignment.
• Skills and Knowledge:
• General business knowledge to successfully operate an airport location.
• Strong organizational and analytical skills to track and assess operational performance measures.
• Excellent communication skills, both written and oral, with the ability to interact effectively with internal and external customers at all levels.
• Proven ability to manage and motivate staff within a team environment.
• Creative problem-solving skills to address and resolve operational and customer service issues.
• Other Requirements:
• Valid driver’s license and a good driving record.
• Perks you’ll get:
• Use of a new company vehicle which includes gas, insurance and maintenance*
• Access to Medical, Dental, Vision, Life and Disability insurance
• Employee discountsCommunity involvement opportunities

WHO WE ARE?

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise.

• Customer Service Management:
• Supervise and manage customer service activities at the rental counter, ensuring that vehicle rentals are arranged according to established procedures and current rate and discount policies.
• Promote and sell incremental products to customers, ensuring that staff is properly trained and motivated in these sales techniques.
• Handle and resolve customer complaints in a timely and effective manner.
• Vehicle Preparation and Maintenance:
• Oversee the cleaning and preparation of returned vehicles to ensure they meet quality assurance standards.
• Monitor productivity and ensure that vehicles are ready for the next rental in a timely manner.
• Staff Management:
• Plan and implement staff scheduling based on business demands and transaction levels.
• Provide training, motivation, and coaching to staff members to enhance performance and customer service skills.
• Address and manage staff performance issues and take corrective action when necessary.
• Operational Efficiency:
• Ensure compliance with all Quality Assurance standards and operational procedures.
• Monitor and analyze operational performance results to identify areas for improvement and implement necessary changes.
• Customer Shuttle Services:Coordinate the shuttling of customers from rental counters to cars or from cars to the airline terminal to ensure a smooth and efficient process.