Airport Representative - Welcome Concierge Specialist

at  MTS Globe

Company: DESERT GATE TOURISM - UAE
An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

• Responsible for welcoming guests & VIPs at the airport and making all the necessary arrangements with regards to all services visas and transportation.
• Must ensure that guests are met on arrival at the airport.
• Representing the company and display a good impression which should emphasize an exceptional guest relations service by establishing a smooth arrival and good experience at the airport.
• Responsible to assist the guests in terms of queries, issues, information required by them.
• Provide special services for large groups and work closely in handling vips with extra customer service and care.
• Maintains a professional image by following the protocol of paging for guests.
• Making sure that all services the Marhaba services are handled properly.
• Ensure proper handover of guests to their assigned transfer.
• Implement necessary controls and ensure compliance with the airport rules and regulations.
• Maintain a list of all important contact numbers (airport, hotels, and suppliers)
• Can start immediately
• Ability to work in Abu Dhabi
• Fluent in English, other languages is an advantage.
• Great presentation.
• Able to work independently.
• Flexible working hours.
• Good sense of customer service.
• Excellent communication skills.

Please refer the Job description for details