AirTD Operations Excellence, CPB Leadership Rotational Program

at  TD Bank

ABOUT THE PROGRAM

The AirTD (Aspire.Innovate.Rise) Operations Excellence Leadership Rotational Program is an immersive 24-month program designed to help you to step into our world of operations management, operational risk management, banking operations, banking modernization, as well as product and services fulfillment. The goal of the program is to develop operations leaders who understand, administer, and deliver business practices to achieve the highest level of efficiency possible for CPB Operations.
We are looking for individuals who have creative energy combined with a strategic mindset to improve, simplify, and automate. If you have a genuine desire to help customers get the most from their banking experience, we want you to be part of our leadership rotational program.

In this program you will rotate across CBP Operations areas approximately every six months:

• Credit Centre Adjudication: Learn how this skillful team drives growth and enhances end-to-end credit adjudications processes through fair, consistent, and efficient decision making
• Credit Centre Operations: See how this forward-thinking team enables business growth through agile, efficient, and value-added processes that meet evolving customer expectations
• Banking Operations & Estates: Discover how this dynamic and diverse team supports the back-office, mid-office, customer-facing functions, plus internal and external partner-facing functions for all channels and products in CPB, Wealth and Corporate
• Operations Performance & Modernization (OPM): Understand how this team enables and supports 2,600 Operations colleagues to deliver best-in-class customer experiences for the Personal Bank. The OPM team’s scope crosses workforce management, performance management, insights and reporting, behaviours and coaching, colleague innovation, colleague experience and enablement, governance, and control, while partnering with end-to-end customer journeys to deliver on Operations scope

We align rotation opportunities with our business strategies to ensure you work on the most important priorities.

EXPERIENCE GROWTH:

• Represent Operations on cross-functional campaigns, working groups, projects, and forums
• Work with business partners on strategic modernization initiatives as well as BAU (Business As Usual) activities
• Manage and prioritize multiple projects, working independently and in teams with discretion and confidentiality
• Invest in personal development and growth; you value and seek constructive feedback

EDUCATIONAL REQUIREMENTS

• Graduate degree, completed within 2 years prior to the start date, in the areas of Engineering, Operations, Technology, Business, Risk, Finance, Economics, Mathematics, Data Analytics, or related discipline
• Candidates pursuing a graduate degree must have completed all requirements (courses, projects, exams, etc.) for the graduate degree prior to start (excluding convocation)
• Professional certifications or designations are assets (e.g.., PMP, Lean Six Sigma, SAFe, Scrum, etc.)

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

WHAT YOU’LL DO

No matter where you work at TD you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. Here’s what this means for each rotation in our program: