AIS Investor Services, Senior Associate

at  State Street

Who we are looking for
The role holder will be part of the Investor Services TA operational team responsible for the quality review and end to end investor servicing including on-boarding, payments, cash management and investor reporting.

What you will be responsible for

• Conduct Investor On-Boarding and subscription agreement reviews in accordance to TA standards.
• Acting as a point of contact for assigned Clients in relation to answering and assisting efficiently with all TA related queries/Issues.
• Ensuring daily, weekly and monthly deliverables are met in accordance with internal controls. Day to day processing of Investor TA reviews to ensure quick and effective Quality Assurance review and approval:
• Development and maintenance of strong client relationship
• Possess and continue to developing an in depth knowledge of all internal policies and procedures including all operational procedures used during the TA reporting process
• Responsible for monitoring and tracking Client communication in all shared mailboxes and assisting Clients with AML queries.
• Identify key priorities within the team on a daily basis act appropriately to ensure delivery of all tasks.
• Actively manage day to day relationship with Client contacts, Relationship managers and Compliance team, escalating issues to their Manager when required.
• Preparation and distribution of AML reports.
• Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
• Foster and act as a role model to build risk awareness within the team.
• Proactively seek greater productivities in the team through process improvements & automation where applicable.
• Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training.

What we value

These skills will help you succeed in this role

• Experience in working on deadlines, ability to prioritize and multi task, well-organized, efficient, sensible, mature and work calmly under pressure.

Education & Preferred Qualifications

• Degree in Finance and/or Business Related area or relevant working experience.
• 3-5 years Investor Services/Fund Administration/AML/TA experience (preferable Private Equity and Real Estate) with at least 1 year’s supervisory experience (or second level review experience).
• Proficient in Microsoft Office applications in particular Excel.
• Good working knowledge of TA activities and processes
• Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/career

What you will be responsible for

• Conduct Investor On-Boarding and subscription agreement reviews in accordance to TA standards.
• Acting as a point of contact for assigned Clients in relation to answering and assisting efficiently with all TA related queries/Issues.
• Ensuring daily, weekly and monthly deliverables are met in accordance with internal controls. Day to day processing of Investor TA reviews to ensure quick and effective Quality Assurance review and approval:
• Development and maintenance of strong client relationship
• Possess and continue to developing an in depth knowledge of all internal policies and procedures including all operational procedures used during the TA reporting process
• Responsible for monitoring and tracking Client communication in all shared mailboxes and assisting Clients with AML queries.
• Identify key priorities within the team on a daily basis act appropriately to ensure delivery of all tasks.
• Actively manage day to day relationship with Client contacts, Relationship managers and Compliance team, escalating issues to their Manager when required.
• Preparation and distribution of AML reports.
• Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
• Foster and act as a role model to build risk awareness within the team.
• Proactively seek greater productivities in the team through process improvements & automation where applicable.
• Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training

These skills will help you succeed in this role

• Experience in working on deadlines, ability to prioritize and multi task, well-organized, efficient, sensible, mature and work calmly under pressure